Provided by Inixia in Partnership with SSON
September 2025 Cohort Open for Registration
Fall Cohort Open for Registration
September 9 - October 28, 2025
Limited Spaces Available
September 9 - October 28, 2025
Limited Spaces Available
Professional GBS® is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s.
That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership. Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth Professional GBS® Certification: Professional GBS Master
This is your opportunity to become certified in GBS, entirely online!
Professional GBS® Master Certification
Agenda At-A-Glance
Agenda At-A-Glance
The Foundations course is based on a common set of terminologies. Having a shared language is important for our discussion of the business model/operating model, understanding how to operationalize the work in GBS.
The three vertical pillars that rest on Foundations are: Service Management, Operations Management and Transformation Management.
The overarching training, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent a business model, automate and, importantly, build key capabilities for the business.
Why is Professional GBS® Certification So Important?
GBS is now a key driver of digital transformation and business efficiency, with the industry expected to reach USD 2.5 trillion by 2025. Yet, many GBS efforts still fail due to poor understanding, inconsistent execution, and lack of standardization.
Professional GBS® Certification solves this by teaching the proven model pioneered by Fortune 20 companies like Procter & Gamble. The course covers five core areas: GBS Foundations, Service Management, Operations, Transformation, and Leadership—delivered 100% online.
Get certified and ensure your GBS strategy succeeds.
Professional GBS® Certification solves this by teaching the proven model pioneered by Fortune 20 companies like Procter & Gamble. The course covers five core areas: GBS Foundations, Service Management, Operations, Transformation, and Leadership—delivered 100% online.
Get certified and ensure your GBS strategy succeeds.
Program Benefits
Become certified as a GBS professional
Obtain a guided framework
Develop a framework tailored for your particular context
Create value and reduce costs
We Highly Encourage Group Bookings!
Unlock exclusive group rates and incentives when you register as a team for our upcoming GBS Certification program.
Learn together, grow together - and save while you're at it!
Meet Inixia's Founders
Filippo PasseriniPresident, Inixia
Tony SaldanhaCEO, Inixia
Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional
Hear from Our GBS Students
Marvellous experience! We learned from leaders who have already been through the hard patch, and then brought us a whole pack of do’s and don’ts at the highest levels.
Caio Cesar de Oliveira, Service Management
Louis Dreyfus Company
I truly feel I have access to the most creative and advanced thinking in the world of GBS.
Ilana Vorster, Global Director, Strategy and Operations
The Estée Lauder Companies Inc.
This is a great way to build the skills that make you successful in the eyes of your executive team.
Dan Rose, Head of Strategy and Operations
Novartis Business Services
It’s had a definite impact on what we are trying to accomplish at Mars.
Mert Kacmaz, Vice President
Mars
Great program that I highly recommend!
Lisa Cordes, Director Finance Shared Services
Northern Tool
It was an exciting program in which I learned a lot, was inspired and built a fantastic network with GBS professionals from all over the world.
Jeske Bruijne, Project Manager – European Business Services
Ahold Delhaize
I learned a lot through the multiple industry leaders who ran the certification program, as well as the diverse 20+ person global cohort who took the journey with me. I loved the range of ideas and experiences that brought the topics to life. Perfect timing for me to implement in my new role within our GBS organization.
David McFarland, Director, Business Operations and Transformation
Ingram Micro
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