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Gateway e-newsletter

Our Bi-weekly Gateway e-newsletter brings you all the hottest and newest content both in the magazine, online and face to face at meetings around the world. It delivers all of the essential SSON information to your inbox, taking you straight to the latest articles, interviews, podcasts, blog entries and anything else the SSON team think you'd like to know about. Stay up to speed with the latest events on the SSON conference calendar and keep your eyes peeled for unmissable prizes and competitions.

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Letters to the Editor

In reaction to 'Global G8 Think Tank' - 18 August 2009:

I think shared services in our Government will be very helpful in terms of efficiency in service delivery and saving on costs.The transformation will definitely face resistance from certain quotas, however it's important that some services and processes that cut across different government functions be consolidated. For the case of Procurement it would be better for the Government to consolidate all their activities into a shared service center that would source and buy for most of its requirements instead of having many semi autonomous procuring authorities. This will help develop a central place for information in case of inquiries.
Odote Bernard

In reaction to 'Virtual HR' - 11 August 2009:

I certainly do think that Virtual Hr can work in most HR areas,for example on the Reward Section i do not think you need a person to be able to calculate your benefits or effect a change in your bank Account,these can be done by a system.Same can also be said for the HR part that sponsors employees for further studies you can set up parametres of awarding these scholarships and set up a system,incase there' approval needed then it will automatically notify the designated approver.
Odote Bernard

In reaction to ‘cost or culture’ - 4 August 2009:

I work for a company that has outsourced its care centre on IT issues to India and sometimes the language is a huge barrier in problem- solving. It takes a lot of time trying to understand each other. However, I think the outsourcing of such services is very vital for concentration on core businesses.
Odote Bernard

Thanks for bringing up a very important perspective. I have been working with a HRO organization and have serviced a large number of clients. According to me it is not about “cost or culture” but it is about “cost and culture”.
Depending upon the type of work - there are business risks which become prominent if an organization offshores any job which has higher cultural sensitivity.
Unfortunately no one has ever done detailed research on how to measure cultural sensitivity for a job. If some industry forum creates a list of jobs and how a cultural sensitivity index can be assigned to that job, this would be great tool as a baseline for companies who are considering outsourcing.
Ashok Bildikar, CEO, Neeyamo Enterprise Solutions (p) Ltd.

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Welcome to the Shared Services & Outsourcing Network (SSON) - the largest and most established global community of over 35,000 shared services and outsourcing professionals.

SSON is your access point to the latest industry news, articles, interviews, presentations, events, research, whitepapers, webinars, jobs PLUS the all NEW Collaborative Research Network.

Upcoming Events
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Nordic Shared Services and Outsourcing Forum 2010
September 14 - 15, 2010

13th Annual Asian Shared Services & Outsourcing Week 2010
September 20 - 23, 2010

Shared Services Metrics
September 21 - 23, 2010

Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

Sheri Sullivan , CEO , Intercomp Global Services

The new digital Shared Services News looks quite instrumental & helpful in creating awareness, sharing and gaining a lot about shared services & related fields.

I participated in SSON 7th Asian HRSS conference in Singapore as a Speaker and since then, I have been witnessing a great visibility of SSON through various means.

I truly appreciate the dedication & hard work of SSON team by the way of various initiatives & inventions around shared services.

Keep up the great work. Best wishes to the entire INHOUSE TEAM.

Deepak Mendiratta , HR Shared Services , Aricent

I have just read the February 2009 issue of Shared Services News and was impressed with the content. It's a quality magazine.

Paul Warner , Director, Retiree Services & HR , Alcan Services Chicago

The digital approach with the Shared Services News is quite good and very dynamic - A nice upgrade to the communication program.

Pat Blake , Partner, Shared Services Practice Lead , ScottMadden Inc.

I just wanted to let you know that this issue of the Shared Services News was a delight to read! The content was well arranged, easy to ‘look at’ and had something for everyone I believe. Fantastic job!

Susan Stallings , Vice President , BPO Solutions

In a world that is rapidly changing , where everyday globally people are learning new and better ways of delivering processes and technology being part of the SSON online network is of tremendous value to share and learn from each other . More importantly being part of thought leadership forums, G8, interviews etc allows companies like Genpact who participate to lead the industry forward. We value the opportunity to share our vision and journey and learn from those of others and the SSON and we should all explore newer ways of leveraging this for the common good of the industry and the practice.