Carol Centeno

Prior to automation, collections at KMP was a messy process. It lacked visibility, was inefficient and was resulting in less than ideal customer experience. Tied to this, the cash application process lacked intuition and involved lots of manual intervention. Something had to change! In this session, KMP’s Director of Credit & Receivables, Carol Centeno, talks through how they fixed this with the help of AI and automation technology, focusing on:

• Going from manual to touchless collections
• Utilizing technology to revolutionize cash application
• The impact on customer experience