September 27 - EMEA Agenda
10:30 am - 11:00 am
Reducing the Gap between Invoice to Cash with Strategic Automations and Streamlined Workflows
SSON R&A reports that 40% of surveyed members cited manual collections as the biggest challenge to the collections process. However, automation alone won’t just solve the problem. This session will cover how the combination streamlined process governance and strategically selected automations can reduce the time from invoice to cash. It will discuss:
- Using tools like electronic invoicing, automated payment reminders, and online payment processing to streamline the payment process and reduce manual intervention
- Developing a collections strategy that incorporates automation and data analysis
- Leveraging digital tools like cloud-based accounting software and mobile payment processing for real-time visibility and ease of payments
1:00 pm - 1:45 pm
PANEL DISCUSSION: Leading with Stakeholder Engagement for Relationship-Driven Accounts Receivable
Dinis Lopes -
Head of Order to Cash,
GKN Automotive
Andras Kohl - Head of Finance Business Services - CE, TESCO
Collections for delinquent payments often can’t be solved with automation alone and the relationships that AR make with the broader business can . This panel will discuss how personalized touchpoints and relationship-driven collections can reduce DSO of overdue payments and communicate the value of AR back to the business. It will cover:
- Managing the AR team to lead with business partnerships and stakeholder management
- Strategic points of contact that help identify high-risk accounts and personalizing contact accordingly
- Navigating complex scenarios best left to people; from M&A to bankruptcy and loss mitigation
- Communicating and engaging the business with the metrics that are enterprise-driven
2:00 pm - 2:30 pm
How Siemens Reached O2C E2E Process Nirvana
Christian Cottone -
Global Head Opportunity 2 Invoice at Global Business Services,
Siemens
SSON’s 2023 State of the Industry Survey reported end-to-end process integration was a top priority for 87% of shared services. For Siemens GBS this has been a big focus area over the last years. In case of GBS O2C, this has meant not only aligning their O2C process end-to-end but going beyond the traditional GBS remit to incorporate sales and CRM and create an “Amazon-like” experience in their order management process. In this session, Siemens, VP, Christian Cottone talks us through their journey, focusing on:
- Transforming a functional to an E2E Organisation
- Using digitalization to create a smooth E2E process from customer to factory
- Moving up the value chain and Incorporating CRM and after sales services into the GBS
- Upskilling employees in the right way for speed and success
