Christian Cottone

SSON’s 2023 State of the Industry Survey reported end-to-end process integration was a top priority for 87% of shared services.  For Siemens GBS this has been a big focus area over the last years. In case of GBS O2C, this has meant not only aligning their O2C process end-to-end but going beyond the traditional GBS remit to incorporate sales and CRM and create an “Amazon-like” experience in their order management process. In this session, Siemens, VP, Christian Cottone talks us through their journey, focusing on:   

• Transforming a functional to an E2E Organisation  
• Using digitalization to create a smooth E2E process from customer to factory 
• Moving up the value chain and Incorporating CRM and after sales services into the GBS 
• Upskilling employees in the right way for speed and success