Day Two: June 7
9:00 am - 9:30 am
EST
Finding the Right Metrics to Monitor, Manage and Improve Process Productivity
Dr. Markus Baumgartner -
Head of Global Business Services,
Miba
Denis Paschini - Head of Lean Corporate Functions, Miba Group
Before any process management tool is purchased, it’s first important to understand exactly what a shared service leader should be tracking. In this session, Markus Baumgartner, Head of GBS at Miba will challenge common industry practice for monitoring process cycle times and provide some key foundational advice for how Miba measures and improves productivity. It will cover:
- Aligning process performance metrics with outcomes over outputs
- Understanding the difference between Objectives and Key Results (OKRs) VS Key Performance Indicators (KPIs)
- How metrics are used at Miba to manage and improve process
This session is eligible for CPEs
Field of Study: Business Management & Organization – Non-technical
Count: 0.6 CPEs
9:45 am - 10:15 am
EST
Take Your CI Strategy to the Next Level: Presenting Industry Benchmarks from the Top 20 Most Admired SSOs in the World
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
The service delivery model is coming under the spotlight as enterprise SSOs/GBS digest the impact of the past two years of remote work, review their technology investment plans, and re-imagine a new way of working that sustains future plans. This sessions shares highlights from SSON's 2023 State of the Shared Services industry survey, focusing on what you should know about:
- Future of Work
- Operating Model Transformations
- Process Performance Drivers
- Digitization Trends
- Data Readiness
We also deep dive into the benchmarking results from the Top 20 Most Admired SSOs in the world. Attendees will leave this session knowing what is best-in-class across P2P, O2C, R2R and H2R.
Sponsored by: SSON Research & Analytics
10:30 am - 11:00 am
EST
Fireside Chat: Streamlining and Consolidating Processes E2E Using Low-Code and Process Automation
Deepak Kumbhat -
Director Global Finance Shared Service Organization,
Ramboll
Robotic Process Automation (RPA) and Low-Code automation are mainstays of process improvement for their ease of use and fast implementation. But how can shared service leaders currently undergoing transformations for E2E processing ensure these tools are being deployed to processes that are as streamlined as possible?
This session will discuss:
- Role of Process Excellence in continuous improvement
- Role of No Code- Low code technology and RPA in process improvement
- ERP consolidation onto a single platform
This session is eligible for CPEs
Field of Study: Business Management & Organization – Non-technical
Count: 0.6 CPEs
