Day One: June 6
9:45 am - 10:15 am
EST
Intelligent Continuous Improvement: Optimizing Business Process Management with AI
Daniel Moore -
SVP Claim Shared Services,
CNA Insurance
SSON Research & Analytics reports that only 27% of surveyed members list Artificial Intelligence as an investment area for 2023, yet 87% have listed end-to-end process transformation as a top priority. In conversation with Dan Moore, SVP Claim Shared Services at CNA Insurance, this conversation will discuss why SSOs should consider AI THE investment area for 2023 if they’re looking to improve and streamline business processes. This session will discuss:
- Common use cases for AI in business process management
- How AI can help improve decision making in business process management
- How Dan is utilizing AI to augment human talent in claims at CNA
This session is eligible for CPEs
Field of Study: Business Management & Organization – Non-technical
Count: 0.6 CPEs
10:30 am - 11:00 am
EST
Panel Discussion: Preventing Change Fatigue in Stakeholders During Long-Term Projects
Shelly Blakeman -
Principal, Change Management,
DELTA DENTAL
Sigra Sharma - Regional Head Process Improvement - Continental Europe and the UK, SLB
Managing multiple stakeholders in long-term projects like an SAP migration can be difficult. When there’s no end in sight, change fatigue can set in and engagement can drop quickly. This session will discuss how to not just prevent this, but to also engage stakeholders in the long-term with the right communication and prioritization. It will cover:
- Understanding the business problem to be solved for - and ensuring all stakeholders agree
- Establishing a culture of iterative improvement over one far-off goal
- Winning over stakeholders from the start with quick successes
This session is eligible for CPEs
Field of Study: Business Management & Organization – Non-technical
Count: 0.6 CPEs
11:15 am - 11:45 am
EST
Fireside Chat: Maximizing ROI from a Single FTE with the Right Metrics
Claire Grosjean -
Former Managing Director - Lead Program & Change Management, Workforce Planning and Intelligent Process Automation,
SVB
Are your employees reaching their maximum potential? It can be difficult to answer that when KPIs often track output over outcome. What’s more, it can be surprisingly tricky to have a baseline for how many FTEs it takes to support shared service operations. Join Claire Grosjean, Managing Director, ADAPT (Analytics, Digital Automation and Program Team), Global Ops & Servicing for SVB to discuss the most pressing questions facing workforce management:
- How do you get more ROI from a single FTE?
- How do you provide visibility into FTE utilization to allocate and meet capacity?
- How can standards be recorded, centralized and templated for better reporting using dashboard technology?
This session is eligible for CPEs
Field of Study: Business Management & Organization – Non-technical
Count: 0.6 CPEs
Claire Grosjean
Former Managing Director - Lead Program & Change Management, Workforce Planning and Intelligent Process AutomationSVB
