Claire Grosjean

Former Managing Director - Lead Program & Change Management, Workforce Planning and Intelligent Process Automation SVB

Claire is an experienced financial professional across all areas of financial and operations management, and more recently leading Process Improvement and Automation initiatives. Claire has been with Silicon Valley Bank for over 17 years and currently leads ADAPT (Analytics, Digital Automation and Program Team) working under the Head of Global Operations & Servicing to manage its Program & Change Office, Workforce Management and continues to manage company-wide Intelligent Processing Automation tools such as RPA, Workflow Management and Intelligent Document Processing. The ADAPT team works with global businesses and technology partners at SVB to optimize processes and promote a culture of operational excellence for the ongoing success of cross-functional initiatives across SVB Product and Global Operations & Enterprise Servicing initiatives.

Day One: June 6

11:15 AM Fireside Chat: Maximizing ROI from a Single FTE with the Right Metrics

Are your employees reaching their maximum potential? It can be difficult to answer that when KPIs often track output over outcome. What’s more, it can be surprisingly tricky to have a baseline for how many FTEs it takes to support shared service operations. Join Claire Grosjean, Managing Director, ADAPT (Analytics, Digital Automation and Program Team), Global Ops & Servicing for SVB to discuss the most pressing questions facing workforce management:

How do you get more ROI from a single FTE?
How do you provide visibility into FTE utilization to allocate and meet capacity?
How can standards be recorded, centralized and templated for better reporting using dashboard technology?

This session is eligible for CPEs

Field of Study: Business Management & Organization – Non-technical

Count: 0.6 CPEs

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