Denis Paschini

Before any process management tool is purchased, it’s first important to understand exactly what a shared service leader should be tracking. In this session, Markus Baumgartner, Head of GBS at Miba will challenge common industry practice for monitoring process cycle times and provide some key foundational advice for how Miba measures and improves productivity. It will cover: 

• Aligning process performance metrics with outcomes over outputs 
• Understanding the difference between Objectives and Key Results (OKRs) VS Key Performance Indicators (KPIs) 
• How metrics are used at Miba to manage and improve process 

This session is eligible for CPEs

Field of Study: Business Management & Organization – Non-technical 

Count: 0.6 CPEs