Fostering a Culture of Improvement

Within shared services (SSOs) and Global Business Services (GBS), a culture of continuous improvement (CI) has always been crucial. With many shared services moving up the value curve and taking on more advanced activities, it remains a core skill to master. In fact, according to The State of the Shared Services and Outsourcing Industry: Global Market Report 2023, 58% of SSO leaders are prioritizing CI skills in recruiting.  
 
In a discipline that’s as old as GBS, it is exciting to see so many new developments in this space. This includes data-driven continuous improvement, process simulation and the role of AI and even Generative AI in achieving end-to-end processes. This year’s event will explore all of these trends via global speakers and panelists.
 
Key Themes:

• Overcoming functional siloes to create end-to-end processes.
• Implementing a data-driven continuous improvement plan with dashboards and data visualization tools.
• The significance of ESG frameworks for your continuous improvement journey.
• The future of continuous improvement and process excellence with AI.
• How to adopt a people-centric approach for continuous improvement.
• Continuous improvement and process improvement tech that is worth investing in.