Day Two: March 13
9:00 am - 9:30 am
EST
Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement
Ana Flávia Cavagnoli -
Business Transformation,
Johnson & Johnson
Although new technology developments can be exciting, for many, new IT solutions can actually be a source of anxiety. If everything can be automated, how does my skillset add value? How will we keep up with continuous changes and amendments? How will I learn to utilize this new, confusing technology? These are increasingly common questions within the shared services industry and will only become more important as 2024 welcomes a new wave of technological advancements. This session will cover:
-How to upskill talent to be able to keep up and leverage new technologies, such as AI.
- How building strong relationships with the technical team can support continuous improvement projects.
- How to embed a culture of continuous improvement into the workplace.
- Tackling change fatigue.
- How to use change management to avoid burnout and change fatigue.
9:45 am - 10:15 am
EST
Case Study: The Power of Process Mining Solutions In Creating End-to-End Processes
Mahesh Balaji -
Head of Innovation,
Adidas
More often than not, it can be difficult to identify bottlenecks within your processes. It is much easier to think that your organization has mastered process efficiency and that your continuous improvement journey was a success. However, as hinted at in the name, continuous improvement is never truly complete.
Using Process Mining solutions can provide your organization with indisputable evidence of remaining inefficiencies. This technology is incredibly valuable, as it can assist in overcoming siloes and creating end-to-end processes.
