Day One: March 12
9:00 am - 9:30 am
EST
Lexmark’s Eureka in the Digital Age: Linking Digital Transformation and Continuous Improvement
Reah M. Yu -
Site Process Lead- Digital Transformation,
Lexmark
Discover how Lexmark combined Digital Transformation and Continuous Improvement to foster a culture of innovation. This session will cover:
- How upskilling talent ensures teams can effectively contribute to digital transformation and continuous improvement
- Leveraging digital tools and analytics for data-driven continuous improvement.
- Eureka/ DX Days: Collaborative platforms that facilitate knowledge sharing to drive leveraging continuous improvement projects.
9:45 am - 10:15 am
EST
Enabling Organizational Sustainability Initiatives through Process & Continuous Improvement
Sigra Sharma -
Regional Head Process Improvement - Continental Europe and the UK,
SLB
Today, sustainability has become a business imperative. Process and Continuous Improvement professionals are positioned to wield significant influence in bolstering organizational sustainability endeavors. This session will include an insightful discussion on:
- Process and Continuous Improvement experts in emissions tracking, monitoring, and decarbonization strategies.
- Developing tailored processes and identifying appropriate digital solutions to comply with the evolving regulatory landscape.
10:30 am - 11:00 am
EST
Take Your CI Strategy to the Next Level: Data, Trends & Benchmarks from the Top 20 Most Admired SSOs in the World
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
Building on the successes of the past, the GBS model have proven itself - and today it is both trusted and challenged to "do more" - including emerging requirements around ESG monitoring, reporting, and improvement. As the scope expands, so does the need to apply the lessons learned around standardization and continuous improvement.
During this session, SSON Research & Analytics will share opportunities to drive continuous improvement, including the skills needed and how to obtain them, while highlighting benchmarks across critical E2E processes from the Top 20 Most Admired SSOs in the World Study.
Attendees of this session will gain an in-depth understanding of what top performance looks like and how to apply pragmatic steps for enhanced service delivery.
11:15 am - 12:00 pm
EST
Panel Discussion: Is Your Process Org Fit for Purpose? Understanding Skills & Roles Needed for Digital Process Improvement
Chris Deery -
Head of Finance Operations,
Cargill
Claire Grosjean - Senior Director of Business Process Management, Technology Credit Union
Wojciech Tatys - Senior Director, GBS Transformation Lead, Warner Bros.
With increasing innovative tech, it is important industry leaders do not lose sight of the importance of talent management. Knowing what skills and governance are needed for process improvement is crucial for a successful project. This session will cover:
- Different process improvement roles including Global Process Owners, Process Champions, and Continuous Improvement Specialists.
- Covering the key process improvement skills.
- Fostering collaboration within your process organization.
Sponsored by: Camunda
