Claire Grosjean

Senior Director of Business Process Management Technology Credit Union

Claire is an innovative leader across all areas of financial and operational management, more recently leading Continuous Process Improvement and Automation initiatives at Silicon Valley Bank and Technology Credit Union. Over the years, Claire has led company-wide initiatives leveraging Process Improvement methodologies and Intelligent Automation tools such as RPA, Workflow Management and Intelligent Document Processing. She is a collaborative business partner with the ability to engage stakeholders for mutually beneficial solutions and outcomes and has the unique ability to leverage financial information to tell stories and solve challenges with a focus on scaling businesses through continuous process improvements initiatives.

Day One: March 12

11:15 AM Panel Discussion: Is Your Process Org Fit for Purpose? Understanding Skills & Roles Needed for Digital Process Improvement

With increasing innovative tech, it is important industry leaders do not lose sight of the importance of talent management. Knowing what skills and governance are needed for process improvement is crucial for a successful project. This session will cover:

 

-       Different process improvement roles including Global Process Owners, Process Champions, and Continuous Improvement Specialists.

-       Covering the key process improvement skills.

-       Fostering collaboration within your process organization.