Naomi Secor
Global Managing Director SSON Research & Analytics
In 2005, Naomi Secor began her career with SSON in NYC, building and producing SSON's Global Events Portfolio. As global leader of SSON, Naomi is responsible for the continuous growth of SSON's various business units. In late 2020, she introduced and scaled the Professional GBS Certification Program. As leader of SSON Research & Analytics, Naomi looks after the strategic growth of the practice, and manages the GBS Consulting Program.
Day One: March 12
10:30 AM Take Your CI Strategy to the Next Level: Data, Trends & Benchmarks from the Top 20 Most Admired SSOs in the World
Building on the successes of the past, the GBS model have proven itself - and today it is both trusted and challenged to "do more" - including emerging requirements around ESG monitoring, reporting, and improvement. As the scope expands, so does the need to apply the lessons learned around standardization and continuous improvement.
During this session, SSON Research & Analytics will share opportunities to drive continuous improvement, including the skills needed and how to obtain them, while highlighting benchmarks across critical E2E processes from the Top 20 Most Admired SSOs in the World Study.
Attendees of this session will gain an in-depth understanding of what top performance looks like and how to apply pragmatic steps for enhanced service delivery.
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