April 08, 2025   |   Online Event

Utilizing CX As Your Secret Weapon For Incredible Shared Service Growth

Customer Experience has long been one of the differentiators between a shared service that’s just surviving and one that is thriving. In fact, leading GBS models are evolving to be organized around the customer and employee experience rather than cost arbitrage. Indeed, whether it’s transforming a process, implementing automation or integrating new services, the customer must be considered at every stage of the shared services journey. To share inspiration and best-practice, SSON have gathered together a series of customer experience and service management experts to talk about how you can supercharge customer experience in your GBS, build trust and scale your customer service efforts with the use of digital solutions.

Key Themes:

• The Role Of Traditional, Generative & Agentic AI In CX
• Crossing The Rubicon: Going From SLA’s To Great CX
• Best Practice For Service Management & Partnering (No Matter Your GBS Maturity)
• Personalization At Scale & Omnichannel Options
• Driving Self-Service With Your GBS Customers
• Doing More With Less: CX Tips That Don’t Cost the Earth