Evelina Georsa

Global Transformation Director, GBS HTR Kellanova

Evelina Georsa is a seasoned leader in Global Business Services (GBS), customer experience (CX), and service management, with a passion for transforming business operations through customer-centric strategies and service excellence. With 25 years of experience, she has been instrumental in helping organizations shift from process-driven models to customer-first approaches that drive engagement, efficiency, and growth. As Hire to Retire, Transformation Director at Kellanova, Evelina Georsa has successfully led CX transformation initiatives, integrated consumer-centric technologies, and built cultures that prioritize both employee experience (EX) and customer experience (CX). Leveraging Lean Six Sigma Green Belt expertise, she applies data-driven methodologies to optimize processes while ensuring that customer satisfaction remains at the core of GBS operations. Additionally, as a certified coach, Evelina Georsa is dedicated to mentoring professionals and teams, empowering them to adopt a service excellence mindset and navigate organizational change effectively.