While there’s a strong focus on Customer Experience, the vital role EX plays in enabling exceptional customer service is often overlooked. As organizations are growing to place high-quality customer service at the heart of their organization, it’s essential to recognize that the core of exceptional CX stems from excellent Employee Experience. In this session we will dive into the benefits of investing in employee experience, and how employee engagement, clear paths for employee development, and embedding the values of the organization in the employee environment can significantly enhance your CX initiatives.

Key Topics Include:

• How empowered and engaged employees are the key to enhanced customer outcomes
• Cultivating an employee-focused culture
• Why employees should be treated with the same value as customers