Using artificial intelligence for customer experience is, by no means, a new trend. And while generative AI is the relative newcomer, it too, has been around for a bit. We’re going to talk today about what these technologies are and touch a bit on what makes them so powerful. We’ll discuss how using AI solutions for the customer experience and shared services industries can create dramatic improvement to personalization and customer centricity and the next steps to take this technology from interesting and novel to relevant and useful.