At a time when cost-cutting is what most CFOs are pushing for, it can be easy to relegate CX initiatives to the bench, but ignore them at your peril! A Good customer experience can have a dramatic impact on your bottom line as well as numerous other benefits including greater revenue, increased loyalty and improved employee retention. In this session we take a look at how to get started with your CX program. 

• The metrics used to analyze and track customer satisfaction 
• Getting leadership buy-in for your CX project 
• Prioritzing and working with key customers around the world 
• How to build trust in your customer relationships