Generate Award Winning CX In Your GBS
November 01, 2022 (Broadcast in EST) | Digital Conference
Customer Experience & Automation For Shared Services
Customer Experience has long been one of the differentiators between a shared service that’s just surviving and one that is thriving. In fact, experts say that, in order to succeed, GBS operating models must evolve to be organized around the customer and employee experience. Indeed, whether it’s transforming a process, implementing automation or integrating new services, the customer must be considered at every stage of the shared services journey.
To share inspiration and best-practice, SSON have gathered together a series of customer experience experts to talk about how you can supercharge the customer experience in your GBS.
Key Themes Include:
To share inspiration and best-practice, SSON have gathered together a series of customer experience experts to talk about how you can supercharge the customer experience in your GBS.
Key Themes Include:
- Powerful Metrics To Analyze And Track Your Customer Experience
- Using Generative AI The Right Way (For The Right Tasks, Functions And Services)
- The Link Between Customer Centricity And Value-Added Services
- Blurring The Lines Between Personal And Digital Experiences
- Positioning Automation As An Enhancement To CX (Not A Barrier)
How do I join the online conference?
Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.
How much does it cost to attend?
The CX Automation for Shared Services Digital Summit is completely free to attend.
Where is it located?
This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet. Audio and presentation viewing is accessed through an internet connection.
Can I access the slides post-event?
All presentations will be available after the conference via the on-demand recording link. When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.
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