Customer Experience & Automation For Shared Services

Customer Experience has long been one of the differentiators between a shared service that’s just surviving and one that is thriving. In fact, experts say that, in order to succeed, GBS operating models must evolve to be organized around the customer and employee experience. Indeed, whether it’s transforming a process, implementing automation or integrating new services, the customer must be considered at every stage of the shared services journey.

To share inspiration and best-practice, SSON have gathered together a series of customer experience experts to talk about how you can supercharge the customer experience in your GBS.

Key Themes Include:

Powerful Metrics To Analyze And Track Your Customer Experience
Using Generative AI The Right Way (For The Right Tasks, Functions And Services)
The Link Between Customer Centricity And Value-Added Services
Blurring The Lines Between Personal And Digital Experiences
Positioning Automation As An Enhancement To CX (Not A Barrier)

SECURE YOUR PLACE

Generate Award Winning CX In Your GBS

Agenda

In Partnership With :