In the last 2 year’s Bayer have undertaken a mammoth project; shifting their O2C processes to an internal shared service centre. Their aim was not only to enhance process efficiency and save costs, but ultimately to drive great customer experience for both internal and external customers. However this wasn’t without it’s challenges. In this session, Global Transformation Lead, Damian Von Wenczowsky, talks through the project focusing on:

• Establishing a global process and IT Platform suitable to run those complex transformations

• Scope definition and implementation timeline 

• Key challenges:

- Collaboration during project execution especially in “remote mode” 

- Shared Service Centre’s Capabilities 

• Key lessons learned