Key discussion points will include:

• Driving a culture of innovation and change within shared services

• The benefits and risks of moving to end to end process teams

• Importance of appointing GBS leadership at the right level to drive success

• How to break down silos so GBS is considered part of the team

According to SSON's most recent survey, process design and continuous improvement are the two leading capabilities for the year ahead. Knowing how your SSO/GBS is performing against other centers - by industry and location - is key to identifying opportunities for improvement.

SSON Analytics recently surveyed our global members to update 120 core metrics. This new data is now available to subscribe at your fingertips.

During this session, attendees will hear highlights from SSON's 2021 State of the Industry Report with a focus on end-to-end processes and supporting technology adoption. They will also participate in a benchmarking exercise to find out firsthand how their SSOs are performing as they enter 2021 - and where their gaps are.