Understand the future of your industry and benchmark your place within it
Steve Rudderham
Head of Global Business Services AkzoNobel
Results-oriented Global Operations Executive
with 20 years of experience in developing and leading high performing teams, on
the ground, in Europe, USA, India, and Latin America. Skilled at creating and
executing transformational strategies that drive revenue growth, operational
efficiencies and maximize employee engagement across multi-site operations.
Achieved quality, productivity, and customer service excellence, enabled by
digital transformation. Self-motivated thought leader with excellent business acumen,
relationship building and communication skills. Proven success in executing
both growth and cost initiatives. Extensive Six Sigma experience transformed
into passionate focus on a metrics driven culture in operations.
Day One - 12 January 2021
10:00 AM Examining Results From SSON’s State of the Industry Report 2021 (First Look!)
SSON’s annual state-of-the-industry report is the gold standard for global and regional shared service trends. Our 2021 report offers critical insight into how SSOs are addressing their post-pandemic future and is contributed to by hundreds of GBS leaders across the world as well as SSON's global advisory board. This session is an exclusive, first look at the results of the survey and SSON’s corresponding analysis with two global advisory board members. Covering the key themes:
- Rethinking service delivery for the digitized enterprise
- Data’s role in enabling digitized processing
- Automation & digitization: value-add beyond cost
- Building digital talent alongside humans
- Redesigning work through FOW
In Partnership With :
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