Despite the rise of automation in the last 5 years, humans have become no less important to the success of shared services. Therefore the future of shared services is inevitably wrapped up in the future of talent. Shifting from packed, call-center type environments to remote and digitally enabled skilled workers is the future, and it’s vital we learn from those who’ve already transformed. In this session we discuss:

·        What is the future of work for shared services?

·        Hiring, onboarding and planning for remote talent

·        What skills are required for shared services of the future?

·        The growth of GIG workers and understanding if they fit to your workforce model