Wednesday, 28 July, 2021

As hybrid workplaces reflect the new reality, what does this mean for your office? How can empty space be repurposed effectively? And what can you do to make office days attractive to staff who like working from home?

VITAL, a 2020 SSON Impact Award Winner, provides a growing range of services for 100+ of Singapore’s Ministries. Its CEO believes staff don’t need to come in to an office to “work” – that can be done from home. They come in to “engage.” Offices need to reflect that.

Join this session to find out:

• How to institutionalise the hybrid workplace
• What to consider in remote working: culture, casual collisions, all hands on deck 
• Redesigning the purpose of an office: design principles for the new workplace
• The 4 types of remote worker: meeting their needs
• Evaluating technologies that monitor remote workforce productivity and collaboration
• Introducing initiatives that make it “fun” to come into work (not a punishment)
• How to stand out as a caring employer by reflecting FOW expectations 
• How to ensure employees feel physically and mentally safe at work

Dennis Lui

Chief Executive
VITAL Shared Services / Singapore

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The pandemic forced companies to pivot to a new WFH model without much preparation. In retrospect, that may be viewed as an easy transition. The new hybrid workplace requires the right data to manage work load, work location and the health of both operations and employees. 

This session will introduce the new concept of ‘hybrid work data’ and how to interpret insights to drive the right actions. A bold new frontier lies ahead, with the ‘Great Resignation’ already happening as employees reevaluate their expectations for work-life balance. Employers that fail to react will suffer a costly talent drain. Given the right data, however, companies can balance performance and well-being and turn this into a competitive advantage that attracts talent.

Join this session to understand:

• Change – the pandemic has changed the working landscape forever. What is next? 
• Data – the need for workforce data, real-time and seamless, is paramount. How to collect it?
• Managing Hybrid – how to interpret the insights and create a hybrid work model that wins.  
• Challenges – the post-pandemic work world will be difficult. Balancing employee, employer and local government regulations will take data, flexibility and training. 
• Solutions – find out about real-time data collection capabilities that deliver insights and a methodology for hybrid working.

Sponsored by: ActiveOps

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Jane Lambert

Regional General Manager – APAC
ActiveOps

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Today’s shared services need to be able to do more with less as resources are stretched – and they need to deliver resilient services no matter what. That means transparency in automation oversight, and watertight process governance. A process platform approach enables enterprises to adapt and innovate like the best of Big Tech companies, even in the current unsettled environment. This session will explain how to adopt a modular approach that fosters innovation though modern-day platforms.

This session will:

• Define a process platform approach
• Outline a framework for aligning process strategy with the overall goals of your business
• Explain how to create an agile culture
• Demonstrate rapid innovation 

Sponsored by: Nintex

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Thomas Kohlenbach

Senior Product Evangelist and Process Excellence Expert
Nintex

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Neal Ross

Chief Technology Officer
Ricoh Australia

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The world of work is in flux. The skills needed to be successful in today’s workforce differ substantially from those of the past. Even now, new roles are emerging as some functions become obsolete.

At the same time, the pressure of digitalization and the reality of the hybrid workplace require robust new skillsets and policies.

Join this session for insights on:

• The forces that are changing the nature of work 
• A close analysis of the skills shared services will require, and how to ensure these stay relevant
• What skills should be made redundant, and why
• How to succeed with virtual collaboration 
• New management skills for effectively managing out-of-sight teams 
• Adopting a new leadership style for impact in a hybrid environment
• Building a diverse workforce through virtual solutions

Sumit Mitra

Chief Executive Officer
TESCO Global Business Services & SSON Global Advisory Board member / India

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Anita Cvetanovski

People Service Director, Enterprise Services
Lion / Australia

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Anish Lalchandani

Global Head, Talent Management
Standard Chartered Bank

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