In order to support businesses that are becoming more data-driven and predictive, Shared Services must adopt a new “virtual” model. Doing so requires rethinking work, workforce, and workplace via process automation, innovative recruiting, and digital connectivity. While that may seem intimidating, Sudhir Dasamantharao will introduce a change management methodology to guide the transition.
This session explains the imperative of Global Virtual Services while showcasing its application at Boston Scientific. No matter where you are on your journey, this keynote, led by a member of SSON’s Global Advisory Board, offers an exciting picture of what’s to come, and how to optimize the digital solutions at your disposal.
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The COVID-19 pandemic turned enterprise work arrangements upside down overnight. The lockdown and movement restriction orders imposed by governments disrupted how SSOs conventionally deliver services. In these times of unprecedented challenge, shared services must stay ahead of the game by deploying technologies that allow the human workforce to deliver quality services and an enriched customer experience.
In this session the Head of PETRONAS Global Human Resource Services (GHRS) will showcase the successful collaboration between GHRS and an SAAS workforce optimization solution to significantly improve workforce productivity, resulting in top-level service delivery despite the workforce being 100% remote.
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Find out how to deliver the experience your employees and customers want, and save critical resources by optimizing resources!