Sumit Mitra

Chief Executive Officer TESCO Global Business Services & SSON Global Advisory Board member / India

Dr. Mitra is a multinational senior executive and board member with expertise in strategizing and building global business service for FTSE top 20 organisations. He is a strategic thinker, experienced in leading organizations through business turnaround by executing complex strategic plans across multiple geographies and in a multinational environment.

He has led a diverse and global workforce across multiple geographies and managing P&L in excess of £0.5bn. He is currently the Chief executive officer for Tesco PLC’s Global Business Services division and a board member of Tesco in India (Tesco is the largest retailer in the UK). He also sits on SSON's Global Advisory Board.

Before Tesco, Dr. Mitra was the Managing Director of British Telecom (BT), where he conceptualized and executed BT’s global business services (GBS) model with direct responsibility for 10,000 plus employees across 9 countries and several 3rd party vendors. Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe.

Dr. Mitra is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers measurable business outcomes which generates shareholder value.


Wednesday, 28 July, 2021

11:30 AM Decoding the Skills of the Future – A Deep Dive Into What’s Required

The world of work is in flux. The skills needed to be successful in today’s workforce differ substantially from those of the past. Even now, new roles are emerging as some functions become obsolete.

At the same time, the pressure of digitalization and the reality of the hybrid workplace require robust new skillsets and policies.

Join this session for insights on:

  • The forces that are changing the nature of work 
  • A close analysis of the skills shared services will require, and how to ensure these stay relevant
  • What skills should be made redundant, and why
  • How to succeed with virtual collaboration 
  • New management skills for effectively managing out-of-sight teams 
  • Adopting a new leadership style for impact in a hybrid environment
  • Building a diverse workforce through virtual solutions