Day One, March 14, 2022: Business Continuity Management
9:00 am - 9:30 am
EST
Driving Home the Value of Shared Service with an IT Services Management Framework to Monitor, Track and Optimize Digital Spend
Eduardo Erazo -
VP Data Science and Business Intelligence,
SelectQuote
This session will discuss how to consolidate software purchases, and keep track of the expenses required to run IT services like data and analytics hubs, and automation centers of excellence. It will cover:
- From data consumption to active users, server spend and licenses – assessing the full costs of digital assets
- How diversifying services provided internally can strengthen the perceived (and real) value of a function
- The governance structure of IT services management
Non-technical - Business Management & Organization 0.6 CPEs
9:45 am - 10:15 am
EST
Panel Discussion: Why the Data in Process Management is the Not-So-Secret Weapon to Business Continuity Planning
Jeff Frame -
Co-Founder,
imPROVE Group
Dr. Markus Baumgartner - Head of Global Business Services, Miba
Cosima von Kries - Director, Pre-Sales Solution Engineering EMEA, Nintex
One of the key challenges with keeping company knowledge locked away in the minds of its employees, is that company growth or turnover leads to knowledge becoming a bottleneck or at risk of being lost. The shared services organization that’s able to manage and govern its data effectively, will also ensure business continuity. This panel discussion will track how each speaker has recorded and organized the data held in business processes so that it can remain with the business over time and protect the business against unforeseen circumstances. It will cover:
- The risks of keeping business knowledge locked away in the minds of employees
- Shifting workforce interactions with data away from data input and towards data consumption
- The long-term strategic benefit and applications of upgrading and digitizing document management
Non-technical - Business Management & Organization 0.6 CPEs
Sponsored by: Nintex
10:30 am - 11:00 am
EST
FIRESIDE CHAT Knowledge Management Vs Knowledge Sharing – what data goes into process and what stays within communities of practice?
Anna Alechno -
Global Process Excellence and Intelligent Automation Lead,
Japan Tobacco International
Knowledge management goes hand-in-hand with automation and RPA success. This fireside chat will discuss the benefit of recording information within process management and not the heads of the employees while still relying on communities of practice to strategically further enterprise initiatives. It will cover:
- Standard operating procedures: keeping these up-to-date and teaching people the same way to do this process for quick onboarding.
- Operational excellence: establishing practices of process ownership, and reviews, but also communities of knowledge.
- Experience and Knowledge: drawing the line between what the business can record and what sits within employees to be developed, such as problem solving and innovation
Non-technical - Business Management & Organization 0.6 CPEs
Anna Alechno
Global Process Excellence and Intelligent Automation LeadJapan Tobacco International
11:15 am - 11:45 am
EST
FoW: Key Trends, Insights & Benchmarks from SSON Research & Analytics State of the Industry 2023
Barbara Hodge -
Global Editor & Principal Analyst,
SSON Research & Analytics
One of the most pervasive trends over the past years has been the shift in the workforce. As virtual and remote work has become common place, organizations have been at pains to introduce new future of work strategies and implement relevant measures. It’s a new world we are all navigating, but the transitions it portends are fairly instrumental in redefining modern corporations, and how work is done.
During this session, attendees will gain insights from SSON Research & Analytics State of the Industry Survey with a focus on these areas:
- How the pandemic/future of work has affected office space strategy
- The current work arrangement with SSO/GBS employees
- Shifting workforce trends
- Updated recruitment strategies
- Skills prioritization and career development plans
Non-technical - Business Management & Organization 0.6 CPEs
Sponsored by: SSON Research & Analytics
