Anna Alechno
Global Process Excellence and Intelligent Automation Lead Japan Tobacco InternationalAnna is accountable for the development and implementation of the Intelligent Automation Strategy and Roadmap, definition and set up of new IA capabilities to support GBS at Japan Tobacco International.
Day One, March 14, 2022: Business Continuity Management
10:30 AM FIRESIDE CHAT Knowledge Management Vs Knowledge Sharing – what data goes into process and what stays within communities of practice?
Knowledge management goes hand-in-hand with automation and RPA success. This fireside chat will discuss the benefit of recording information within process management and not the heads of the employees while still relying on communities of practice to strategically further enterprise initiatives. It will cover:
- Standard operating procedures: keeping these up-to-date and teaching people the same way to do this process for quick onboarding.
- Operational excellence: establishing practices of process ownership, and reviews, but also communities of knowledge.
- Experience and Knowledge: drawing the line between what the business can record and what sits within employees to be developed, such as problem solving and innovation
Non-technical - Business Management & Organization 0.6 CPEs
In Partnership With :
©2024 IQPC. All rights reserved.
