Jeff Frame

Co-Founder imPROVE Group

Jeff Frame is a Lean Six Sigma and Agile Evangelist leading IT and business transformation across multiple industries for the last 20 years. Building on a foundation that has its roots in psychology and the not-for-profit organizations, Jeff transitioned to “Corporate America” after receiving his MBA. During his 13-year career at Liberty Mutual Insurance, Jeff held a variety of roles from Analyst to Process Improvement Consultant and ultimately to numerous management positions leading organizational change focused on simplifying, standardizing and automating processes across IT and business units.

Leading with Lean and executing with Agile became a successful formula, not only to streamline the organization but to drive innovation. In 2015, Jeff and his team of agile experts and automation engineers were awarded the BMC Innovation Award for developing, deploying and scaling “Self-Healing Automation”. At the forefront of this was Lean, “if you automate a bad process, you increase defects, development costs and you just do bad things faster”.

Day One, March 14, 2022: Business Continuity Management

9:45 AM Panel Discussion: Why the Data in Process Management is the Not-So-Secret Weapon to Business Continuity Planning

One of the key challenges with keeping company knowledge locked away in the minds of its employees, is that company growth or turnover leads to knowledge becoming a bottleneck or at risk of being lost. The shared services organization that’s able to manage and govern its data effectively, will also ensure business continuity. This panel discussion will track how each speaker has recorded and organized the data held in business processes so that it can remain with the business over time and protect the business against unforeseen circumstances. It will cover:

The risks of keeping business knowledge locked away in the minds of employees
Shifting workforce interactions with data away from data input and towards data consumption
The long-term strategic benefit and applications of upgrading and digitizing document management

Non-technical - Business Management & Organization 0.6 CPEs

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