Why is Professional GBS® Certification So Important? 

Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.

And yet, GBS as a practice lacks the standardization and broadly acknowledged certification that such an influential operation would be expected to have. The fact that we still see so many 'failures' is simply unacceptable. Most of these are due to a faulty approach, framework and implementation.

That is why today, more than ever, a trusted and proven methodology is key.   

 Professional GBS®
Masters Certification

Professional GBS® is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s.

That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership.

This is your opportunity to become certified in GBS, entirely online! 
 

Professional GBS® 
Masters Certification  


2025 Masters Cohort Open for Registration 
February 11 - April 8, 2025 ​​​​
Limited Spaces Available 

This program includes five core areas of training: Foundations, Service Management, Operations Management, Transformation Management and Leadership. 

The program in delivered entirely online with each class 
beginning at 9:00 AM ET. 

Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth Professional GBS® Certification: Professional GBS Master

Professional GBS® Certification 
Agenda At-A-Glance 

This program is divided into 5 training areas: Foundations, Service Management, Operations Management, Transformation Management and Leadership.

The Foundations course is based on a common set of terminologies. Having a shared language is important for our discussion of the business model/operating model, understanding how to operationalize the work in GBS.

The three vertical pillars that rest on Foundations are: Service Management, Operations Management and Transformation Management.

The overarching training, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent a business model, automate and, importantly, build key capabilities for the business.

Program Benefits

Become certified as a GBS professional  

Using a proven methodology based on highly successful companies

Obtain a guided framework

Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

Develop a framework tailored for your particular context

Enable digital transformation to be the innovation engine for your organization

Create value and reduce costs

GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation

Meet Inixia's Founders

Filippo Passerini
President, Inixia 

International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, then grew it into a global benchmark of excellence with year-on-year transformations. Highly sought speaker and an acclaimed advisor and board member.

Tony Saldanha
CEO, Inixia

Best-selling author of “Why Digital Transformations Fail,” and globally recognized expert and thought leader in Global Business Services (GBS) and digital technology. A 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally.

Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional

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