The Global Benchmark for GBS Leadership 

Developed by Inixia and SSON, The Professional GBS® Certification is the world's leading practitioner-led credential, preparing executives to deliver sustainable transformation and cultural change across the enterprise. 


Fall Cohort Open for Registration
February 10 - March 31, 2026
Limited Spaces Available

The Professional GBS® Certification is the global benchmark for leaders driving cultural and operational excellence in GBS. Developed by Inixia in partnership with SSON, this practitioner-led program is taught by the executives who created and scaled GBS at Fortune 20 companies like Procter & Gamble 

More than training, it is a cultural readiness accelerator. Participants gain the frameworks, leadership behaviors, and transformation mindset required to ensure GBS becomes a strategic, self-sustaining capability rather than an episodic initiative. 

 The curriculum covers five core areas of GBS mastery, Foundations, Service Management, Operations Management, Transformation Management, and Leadership & Strategy, along with new 2026 content on Digital & AI Enablement. The course is conducted 100% online via live-instructor-led training.

Graduates of the Professional GBS® Certification join a global community of more than 6,000 certified practitioners. This. is not a loose network, but a closely connected group where leaders actively support one another, sharing insights, solving real-world challenges, and exchanging best practices across industries. Alumni benefit from continuous learning opportunities, peer-to-peer problem solving, and access to a trusted forum that extends the value of certification long after the program is complete. 

brand new training content: the impact of ai on gbs and shared services   

As AI continues to evolve, so too does the role of Global Business Services. The updated Professional GBS® Transformation Management module explores how GBS is moving from manual execution to intelligent, self-optimizing systems.

New content covers Human-AI Collaboration and the rise of Agentic AI, where systems don’t just automate, but proactively assist, adapt, and make context-aware decisions. You'll explore practical use cases across shared services, from Netflix to JPMorgan, and learn how to build smarter interfaces that boost productivity and decision quality.

We also dive into Intelligent Process Automation (IPA), highlighting how AI/ML predict and prevent issues before they arise, shifting operations from reactive to proactive. Key topics include data readiness, governance, and aligning tech with business outcomes.

Finally, the training confronts real-world risks like automation bias, reinforcing the need for human-centered oversight as GBS leaders transition from early RP


Professional GBS® Master Certification
Program Logistics 

The program is taught through virtual cohorts, combining live instruction, interactive workshops, and case studies led by practitioners. Each module earns participants an individual certification; completing all modules earns the Professional GBS® Master designation. This program is divided into 5 training areas: Foundations, Service Management, Operations Management, Transformation Management and Leadership.

The Foundations course is based on a common set of terminologies. Having a shared language is important for our discussion of the business model/operating model, understanding how to operationalize the work in GBS.

The three vertical pillars that rest on Foundations are: Service Management, Operations Management and Transformation Management.

The overarching training, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent a business model, automate and, importantly, build key capabilities for the business.

Program Benefits

Global Recognition 

Join over 6,000 certified professionals across 170 enterprises, from Walmart and PepsiCo to Salesforce and Enel. 

Proven Frameworks

Apply practitioner-tested playbooks from Fortune 20 companies.

Cultural Transformation

Build leadership behaviors and organizational DNA that make transformation enduring. 

Future-Proofing

Prepare your organization for agentic AI, intelligent automation, and continuous reinvention.


We Highly Encourage Group Bookings!

Unlock exclusive group rates and incentives when you register as a team for our upcoming GBS Certification program.
Learn together, grow together - and save while you're at it! 

Secure Your Group Spot

Meet Inixia's Founders

Filippo Passerini
President, Inixia

International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, transforming it into a global benchmark of excellence. A highly sought speaker, advisor and board member. 

Tony Saldanha
CEO, Inixia

Best-selling author of “Why Digital Transformations Fail, and a globally recognized thought leader in GBS and digital transformation. Tony spent 27 years running P&G's multi-billion-dollar GBS and IT operations globally. Together with Filippo, he co-authored Revolutionizing Business Operations, named one of the Top 10 business books of 2024 by CEOWorld magazine. 

Hear from Our GBS Students

Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional

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