The Professional GBS® Certification is the global benchmark for leaders driving cultural and operational excellence in GBS. Developed by Inixia in partnership with SSON, this practitioner-led program is taught by the executives who created and scaled GBS at Fortune 20 companies like Procter & Gamble
More than training, it is a cultural readiness accelerator. Participants gain the frameworks, leadership behaviors, and transformation mindset required to ensure GBS becomes a strategic, self-sustaining capability rather than an episodic initiative.
The curriculum covers five core areas of GBS mastery, Foundations, Service Management, Operations Management, Transformation Management, and Leadership & Strategy, along with new 2026 content on Digital & AI Enablement. The course is conducted 100% online via live-instructor-led training.
Graduates of the Professional GBS® Certification join a global community of more than 6,000 certified practitioners. This. is not a loose network, but a closely connected group where leaders actively support one another, sharing insights, solving real-world challenges, and exchanging best practices across industries. Alumni benefit from continuous learning opportunities, peer-to-peer problem solving, and access to a trusted forum that extends the value of certification long after the program is complete.