Provided by Inixia in Partnership with SSON
February 2026 Cohort Open for Registration

Name: GBS Certification February 2026 Cohort
Start: 2025-09-04
End: 2026-02-28

View GBS Professional Agenda

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Fall Cohort Open for Registration
February 10 - March 31, 2026
Limited Spaces Available

Professional GBS® is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s.

That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership. Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth Professional GBS® Certification: Professional GBS Master

This is your opportunity to become certified in GBS, entirely online!

Why is Professional GBS® Certification So Important?

GBS is now a key driver of digital transformation and business efficiency, with the industry expected to reach USD 2.5 trillion by 2025. Yet, many GBS efforts still fail due to poor understanding, inconsistent execution, and lack of standardization.

Professional GBS® Certification solves this by teaching the proven model pioneered by Fortune 20 companies like Procter & Gamble. The course covers five core areas: GBS Foundations, Service Management, Operations, Transformation, and Leadership—delivered 100% online.

Get certified and ensure your GBS strategy succeeds.

Professional GBS® Master Certification
Agenda At-A-Glance

This program is divided into 5 training areas: Foundations, Service Management, Operations Management, Transformation Management and Leadership.

The Foundations course is based on a common set of terminologies. Having a shared language is important for our discussion of the business model/operating model, understanding how to operationalize the work in GBS.

The three vertical pillars that rest on Foundations are: Service Management, Operations Management and Transformation Management.

The overarching training, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent a business model, automate and, importantly, build key capabilities for the business.

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Brand New for 2026! Fresh Content Added to the Transformation Module

The Impact of AI on GBS and Shared Services

As AI continues to evolve, so too does the role of Global Business Services. The updated Professional GBS® Transformation Management module explores how GBS is moving from manual execution to intelligent, self-optimizing systems.

New content covers Human-AI Collaboration and the rise of Agentic AI—where systems don’t just automate, but proactively assist, adapt, and make context-aware decisions. You'll explore practical use cases across shared services, from Netflix to JPMorgan, and learn how to build smarter interfaces that boost productivity and decision quality.

We also dive into Intelligent Process Automation (IPA), highlighting how AI/ML predict and prevent issues before they arise—shifting operations from reactive to proactive. Key topics include data readiness, governance, and aligning tech with business outcomes.

Finally, the training confronts real-world risks like automation bias, reinforcing the need for human-centered oversight as GBS leaders transition from early RPA to autonomous and Agentic workflows.

Professional GBS®
Masters Certification

Professional GBS® is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s.

That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership.

This is your opportunity to become certified in GBS, entirely online!

Program Benefits

Become certified as a GBS professional

Using a proven methodology based on highly successful companies

Obtain a guided framework

Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

Develop a framework tailored for your particular context

Enable digital transformation to be the innovation engine for your organization

Create value and reduce costs

GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation

ENQUIRE ABOUT REGISTERING

We Highly Encourage Group Bookings!

Unlock exclusive group rates and incentives when you register as a team for our upcoming GBS Certification program.
Learn together, grow together - and save while you're at it!

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Meet Inixia's Founders

Filippo Passerini
President, Inixia

International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, then grew it into a global benchmark of excellence with year-on-year transformations. Highly sought speaker and an acclaimed advisor and board member.

Tony Saldanha
CEO, Inixia

Best-selling author of “Why Digital Transformations Fail,” and globally recognized expert and thought leader in Global Business Services (GBS) and digital technology. A 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally.

Hear from Our GBS Students

Marvellous experience! We learned from leaders who have already been through the hard patch, and then brought us a whole pack of do’s and don’ts at the highest levels.

Caio Cesar de Oliveira, Service Management

Louis Dreyfus Company

I truly feel I have access to the most creative and advanced thinking in the world of GBS.

Ilana Vorster, Global Director, Strategy and Operations

The Estée Lauder Companies Inc.

This is a great way to build the skills that make you successful in the eyes of your executive team.

Dan Rose, Head of Strategy and Operations

Novartis Business Services

It’s had a definite impact on what we are trying to accomplish at Mars.

Mert Kacmaz, Vice President

Mars

Great program that I highly recommend!

Lisa Cordes, Director Finance Shared Services

Northern Tool

It was an exciting program in which I learned a lot, was inspired and built a fantastic network with GBS professionals from all over the world.

Jeske Bruijne, Project Manager – European Business Services

Ahold Delhaize

I learned a lot through the multiple industry leaders who ran the certification program, as well as the diverse 20+ person global cohort who took the journey with me. I loved the range of ideas and experiences that brought the topics to life. Perfect timing for me to implement in my new role within our GBS organization.

David McFarland, Director, Business Operations and Transformation

Ingram Micro

Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional