Why is Professional GBS® Certification So Important? 

Global Business Services (GBS) continues to rapidly evolve as a key strategy for enterprises to optimise costs and transform their operations. The global shared services market alone is projected to reach USD 111.26 billion by 2025 as more companies adopt shared services and move towards more advanced GBS models. 

With GBS now being the engine driving digital transformation for many organisations, having properly qualified talent is critical. Digital transformation spend is expected to grow to over USD 2.5 trillion in 2025, and GBS teams have the broad view of operations and technology needed to enable large-scale change. 

However, GBS as a practice still lacks the standardisation and universally acknowledged certification that such an influential function warrants. Implementation failures remain far too common, often stemming from flawed approaches, frameworks, and execution, A proven, trusted methodology is essential now more than ever.  

This is why Inixia has partnered with SSON to establish the first global standard for developing and qualifying GBS leaders through the Professional GBS® Certification Program. By providing a rigorous, comprehensive certification focused on the latest GBS methodologies and capabilities, we enable organisations to consistently build the skills needed to support growing demands for value creation and digital transformation in 2024 and beyond.

With immense pressure on GBS to deliver more value each year, having qualified talent could be the difference between transformation success and failure. Inixia and SSON are proud to set a new global benchmark for GBS excellence.

 Professional GBS® Certification
Asia Cohort (SGT) 
 A Blended Format of Self-Paced Video +
1 Consecutive Week of Virtual, Live-Instructor-Led Training 

The Professional GBS® Master Certification program provides comprehensive training on the critical skills and latest methodologies needed to excel in Global Business Services (GBS) roles.

With GBS rapidly evolving yet still lacking standardisation, many organisations fail to implement effective GBS models. However, a proven framework for success exists, as evidenced by leaders like Procter & Gamble, where the term GBS originated in the early 2000s.

The Professional GBS® curriculum encapsulates the key learnings from these GBS pioneers across five training modules:

    • Foundations
    • Service Management 
    • Operations Management
    • Transformation Management
    • Leadership 
This rigorous certification will equip you with the knowledge to drive large-scale transformation and enable long-term value creation through GBS. The modules provide both foundational understanding and advanced strategic perspectives.

The program allows you to upskill in GBS best practices through a blend of self-paced and live online training. Upon completion, you will join our global community of certified Professional GBS® Masters ready to bring world-class capabilities to your organisation.

Transform your career and company by mastering GBS - become a certified Professional GBS® Master today!

                                                       
   
                                                       
   





    View Agenda

    2024 Asia Cohort Open for Registration

    This program includes five core areas of training: Foundations, Service Management, Operations Management, Transformation Management and Leadership.

    This program in delivered entirely online Singapore  timezone (SGT) via a combination of pre-work and videos + online live instructor-led training across one consecutive week. Each module has 1 class from 9-1 SGT during the week of November 11th, 2024.

    Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Professional GBS® Master  


    Professional GBS® Master Certification 
    Agenda At-A-Glance 

    This program includes five core areas of training: Foundation, Service Management, Operations Management, Transformation Management and Leadership.

    The Foundations course is based on a common set of terminologies. Having a shared language is important for any discussion around the business model/operating model and understanding how to operationalise work through GBS.

    The three pillars modules that build on that foundation are: Service Management, Operations Management, and Transformation Management.

    The overarching module, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent the business model, automate, and, importantly, build key capabilities for the business.

    Pre-Work/Online Videos To Be Completed the First Week of November

    Online, Live-Instructor-Led Portion As Follows:

    Foundations: 11/11
    Service Management: 11/12
    Operations Management: 11/13
    Transformation Management: 11/14
    Leadership: 11/15 

    Classes are 9-1 SGT 

    View Agenda

    Program Benefits

    Become certified as a GBS professional  

    Using a proven methodology based on highly successful companies

    Obtain a guided framework

    Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

    Develop a framework tailored for your particular context

    Enable digital transformation to be the innovation engine for your organisation

    Create value and reduce costs

    GBS provides a first-of-its-kind opportunity to certify your organisation to deliver up to 50% cost reductions, increased agility and 3X the value creation

    ENQUIRE ABOUT REGISTERING

    Meet Inixia's Founders

    Filippo Passerini
    President, Inixia 

    International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, then grew it into a global benchmark of excellence with year-on-year transformations. Highly sought speaker and an acclaimed advisor and board member.



    Tony Saldanha
    CEO, Inixia

    Best-selling author of “Why Digital Transformations Fail,” and globally recognized expert and thought leader in Global Business Services (GBS) and digital technology. A 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally.

    Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional

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    Testimonials

    The Professional GBS Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.

    Bryan M Hauhe - Snr Manager, HR Services, DLA Piper

    I applied the knowledge I gained while launching a new Service Center and found my GBS certification to be of great benefit. Recognizing the many components of GBS and factoring them in early in the planning cycle improved delivery and customer satisfaction.

    Tim Akramy – Director, SVB Commercial Bank

    I thoroughly enjoyed the GBS Certification Programme where I had the opportunity to learn from industry experts and peers from other GBS. It was great to be able to validate that what we have done in VITAL thus far are considered best practices also implemented in other established GBS.

    Kavitha Subash - Director (Central Services), VITAL, Ministry of Finance

    The GBS certification program was a great experience for learn, share knowledge and find different ways of work, that provide insightful tools to contribute in the evolution of your operations, strategy and vision, plus, connect with amazing professional all around the world.

    José Carlos Ruiz Puga - AP P2P Manager, Constellation Brands, Inc

    “It was a great learning experience for my GBS certification, well curated curriculum, and great cohort learning. The case studies discussed were really good, and it helps me to apply the learnings in my GBS leadership role.”

    Madathil Bhaskaran - Director, Consulting Expert, CGI Philippines

    “The GBS Certification gives good insights to the terminology in a GBS set-up. And what defines the different roles. Learning more about best practices has helped me better understand our own GBS organization.”

    Sonja Blikra - COO/GBS Manager, Odfjell Technology

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