A prerequisite for all GBS Training Modules. Foundation covers all the areas of knowledge that form the basis of GBS practice. This includes an overview of what GBS is, why it is valuable, how it is implemented, how to set up strong processes and operating models and how to target a motivating and compelling end state vision.

Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organisation. This course uses the brand building framework of Who we serve, What we do and How we meet the business need and teaches how to focus on value delivery. Students experience four hours of live, instructor-led training in total.

GBS Operations Management covers a range of knowledge areas that result in the creation and management of efficient processes to deliver an organisation's product of service. Students experience four hours of live, instructor-led training in total.

Transformation Management covers all the areas of knowledge related to organisational transformation projects. From identifying opportunities ripe for transformation, to being able to manage projects and successfully deliver on the objectives., all key concepts are discussed. We will also cover important technologies that are key to automation and Digital Transformation efforts. Students experience four hours of live, instructor-led training in total.

Leadership covers all aspects of GBS Leadership & Strategy, continuous improvement and future state strategy for GBS. It will explain several concepts that are critical for running an effective, efficient GBS organisation. Students experience four hours of live, instructor-led training in total.

Completion of all modules 1-4 is a prerequisite for the Leadership Module.