As we all are emerging, we hope, from COVID-19 business challenges, our companies are looking increasingly for gains in efficiency, effectiveness and agility – anything that can help accelerate, regain balance and course correct from the bumps and bruises of the last year. This creates an opportunity for shared service...

There are many reasons why simultaneously managing cost-reduction, service level improvement and business building is a challenge in the shared services industry. Our work is people intensive i.e., deskill / eliminate the role and you risk an impact on output quality By increasing the importance of customer/business satisfaction -- including...

In this webinar, join Caroline Basyn, Strategy and Transformation Europe, PepsiCo and Tony Saldanha, CEO, Inixia in a fireside chat and learn how to double the business value delivered by GBS via a professional methodology.  Topics for discussion include:  Why is there a big difference in outcomes in some organizations...