Provided by Inixia in Partnership with SSON 
November 2024 Asia Cohort 
Location: Virtual  
GBS Master Certification

FAQs

Will there be any certification tests?

There is a short assessment after each module and an overall assessment after completing all modules. Students receive their certification after successful completion of these assessments. Students may retake any assessments as needed, and the instructors are available for additional support.

How is this certification recognized in the job market?

The Professional GBS Certification is one of the most reputable GBS training courses in the marketplace. The founders of the certification program built P&G’s GBS – still one of the most successful and highly regarded models out there. With the community of GBS leaders /practitioners relatively small and inter-connected, Filippo Passerini’s industry status is indisputable. Having developed and designed every aspect of the course, Filippo ensures his best practices are filtered through to participants. In addition, the SSON/Inixia community is a constant resource for headhunters and well-connected, helping to identify job opportunities and offering recommendations. Finally, the program’s alumni remain strongly connected and operate as a supportive network to anyone looking for a new position.

What is the delivery format of the Professional GBS Certification Program?

The Professional GBS Certification Program is delivered entirely online via live, instructor-led training sessions. This is not a self-paced course. You are immersed in 40+ hours of highly interactive instruction and networking.

What level of GBS professional is the course targeted at?

The Professional GBS Certification Program is designed for all levels of professional maturity as well as organizational maturity. Whether new to a GBS, or already highly experienced but seeking a “rounding out” of skills, the course delivers valuable lessons at every level. The trainers carefully consider the profile of participants and the nature of the breakout groups and intentionally place individuals in different groups to maximize the learning. All shared services professionals seeking to expand their value-add to their organization or drive their own career are welcome to register.

What type of certification do I receive?

Successfully completing the course earns you six certifications; one for each module and a sixth designation as Certified GBS Professional. The modules are: Foundations, Service Management, Operations Management, Transformation & Change, and Leadership.

What will I take away from the course?

Key strategies, best practices, a proven methodology and standardized models. Our process delivers strategies that drive predictable outcomes, including: 50-70% lower costs, 3X the value creation; and becoming the digital engine of transformation for the organization.

What differentiates this course?

The Professional GBS Certification Program focuses on applied methodology – not the concepts. This certification prepares you for real life GBS – the choices you will be faced with and how to navigate based on the experience and proven models of the world’s largest and most successful GBS organizations. This program works from an operating model standpoint – applying a methodology that teaches you how to evaluate model options; the best course to take depending on your unique scenario; how to leverage your GBS “brand”; using a “service management” methodology to drive performance; etc.

Do you offer bespoke Certification Programs?

The Professional GBS Certification Program is very comprehensive and covers all aspects of GBS. However, if you organization has a specific need for a tailored training curriculum, please enquire with SSON for more information. Bespoke training programs start at 40+ students.

Is there opportunity for continued networking and knowledge sharing after I take the GBS Certification Course?

Congratulations, you are a P-GBS Certified Professional! What’s next? Certified students are placed to our Alumni network with access to senior-level GBS professionals for continuous networking. They also get exclusive access to GBS webinars, opportunities to present thought leadership at our online and physical events, and be published on the SSO Network, a community of 180,000 shared services professionals. A GBS certification offers all kinds of doors, and a platform through which to continue your career’s evolution and build your own profile.