Provided by Inixia in Partnership with SSON
Virtual / India Cohort / GBS Master Certification
Blended Version / Self-Paced & Online, Live-Instructor-Led Session
February, 2025
Why is Professional GBS® Certification So Important?
Professional GBS® CertificationVirtual India Cohort A Blended Format of Self-Paced Instruction +
One Consecutive Week of Live Instructor-Led Training
20 Hours of Coaching from Industry Legends Who Shaped the Most Successful GBS Organization
Even as GCCs are trying to bring and develop leadership and transformational skills inside, they find that there is no easy way to quickly upskill GBS leadership talent. There are trainings available on six- sigma operations, on BPR for work processes, and for functional certifications for SMEs, but there is nothing available for accelerating GBS leadership growth. That is until now. The SSON and Inixia partnership is bringing the best-in-class Professional GBS Master training to our India Community. This is direct experience coaching from legendary GBS industry founders like Filippo Passerini and Tony Saldanha.
By providing a rigorous, comprehensive certification focused on the latest GBS methodologies and capabilities, the Professional GBS Certification Program enables organisations to consistently build the skills needed to support growing demands for value creation and digital transformation in 2025 and beyond.
This is your opportunity to earn your Professional GBS Master Certification, including training in all 5 modules
2025 India Cohort Open for Registration
Limited Spaces Available
GBS Master Certification
The Professional GBS® Master Certification program provides comprehensive training on the critical skills and latest methodologies needed to excel in Global Business Services (GBS) roles.
With GBS rapidly evolving yet still lacking standardisation, many organisations fail to implement effective GBS models. However, a proven framework for success exists, as evidenced by leaders like Procter & Gamble, where the term GBS originated in the early 2000s.
The Professional GBS® curriculum encapsulates the key learnings from these GBS pioneers across five training modules:
- Foundations
- Service Management
- Operations Management
- Transformation Management
- Leadership
The program allows you to upskill in GBS best practices through a blend of self-paced and live online training. Upon completion, you will join our global community of certified Professional GBS® Masters ready to bring world-class capabilities to your organisation.
Transform your career and company by mastering GBS - become a certified Professional GBS® Master today!
Professional GBS® Master Certification
Agenda At-A-Glance
This program includes five core areas of training: Foundation, Service Management, Operations Management, Transformation Management and Leadership.
The Foundations course is based on a common set of terminologies. Having a shared language is important for any discussion around the business model/operating model and understanding how to operationalize work through GBS.
The three pillars modules that build on that foundation are: Service Management, Operations Management, and Transformation Management.
The overarching module, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent the business model, automate, and, importantly, build key capabilities for the business.
Program Benefits
Become certified as a GBS professional
Obtain a guided framework
Develop a framework tailored for your particular context
Create value and reduce costs
Meet Inixia's Founders
Filippo Passerini
President, Inixia
Tony SaldanhaCEO, Inixia
Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional
Testimonials
The Professional GBS Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.
I applied the knowledge I gained while launching a new Service Center and found my GBS certification to be of great benefit. Recognizing the many components of GBS and factoring them in early in the planning cycle improved delivery and customer satisfaction.
I thoroughly enjoyed the GBS Certification Programme where I had the opportunity to learn from industry experts and peers from other GBS. It was great to be able to validate that what we have done in VITAL thus far are considered best practices also implemented in other established GBS.
The GBS certification program was a great experience for learn, share knowledge and find different ways of work, that provide insightful tools to contribute in the evolution of your operations, strategy and vision, plus, connect with amazing professional all around the world.
“It was a great learning experience for my GBS certification, well curated curriculum, and great cohort learning. The case studies discussed were really good, and it helps me to apply the learnings in my GBS leadership role.”
“The GBS Certification gives good insights to the terminology in a GBS set-up. And what defines the different roles. Learning more about best practices has helped me better understand our own GBS organization.”
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