Provided by Inixia in Partnership with SSON
Virtual / India Cohort / GBS Master Certification
Blended Version / Self-Paced & Online, Live-Instructor-Led Session
February, 2025
Professional GBS® Certification India Cohort August 2024
About the Professional GBS® Certification Program (India Cohort)
This program five core areas of training: Foundations, Service Management, Operations Management, Transformation Management, and Leadership.
Each of the five modules comes with its own professional certification. Completing all successfully, earns a sixth designation: Professional GBS® Master
This program is delivered entirely online IST via a blend of pre-work and videos + live instructor-led virtual classroom training.
Each module has one class, each lasting 4 hours between 2-6 IST
Module 1: Foundations
2:00 pm - 6:00 pm
Monday, February 3, 2025
Foundations covers all the areas of knowledge that form the basis of GBS practice. This includes an overview of what GBS is, why it is valuable, how it is implemented, how to set up strong processes and operating models and how to target a motivating and compelling end state vision.
A prerequisite for all GBS Training Modules. Foundation covers all the areas of knowledge that form the basis of GBS practice. This includes an overview of what GBS is, why it is valuable, how it is implemented, how to set up strong processes and operating models and how to target a motivating and compelling end state vision.
Module 2: Service Management
2:00 pm - 6:00 pm
Tuesday, February 4, 2025
Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organization. This course uses the brand building framework of Who we serve, What we do and How we meet the business need and teaches how to focus on value delivery.
Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organisation. This course uses the brand building framework of Who we serve, What we do and How we meet the business need and teaches how to focus on value delivery. Students experience four hours of live, instructor-led training in total.
Module 3: Operations Management
2:00 pm - 6:00 pm
Wednesday, February 5, 2025
GBS Operations Management covers a range of knowledge areas that result in the creation and management of efficient processes to deliver an organization's product of service.
GBS Operations Management covers a range of knowledge areas that result in the creation and management of efficient processes to deliver an organisation's product of service. Students experience four hours of live, instructor-led training in total.
Module 4: Transformation Management
2:00 pm - 6:00 pm
Thursday, February 6, 2025
Transformation Management covers all the areas of knowledge related to organisational transformation projects. From identifying opportunities ripe for transformation, to being able to manage projects and successfully deliver on the objectives., all key concepts are discussed. We will also cover important technologies that are key to automation and Digital Transformation efforts. Students experience four hours of live, instructor-led training in total.
Module 5: Leadership
2:00 pm - 6:00 pm
Friday, February 7, 2025
Leadership covers all aspects of GBS Leadership & Strategy, continuous improvement and future state strategy for GBS. It will explain several concepts that are critical for running an effective, efficient GBS organization.
Leadership covers all aspects of GBS Leadership & Strategy, continuous improvement and future state strategy for GBS. It will explain several concepts that are critical for running an effective, efficient GBS organisation. Students experience four hours of live, instructor-led training in total.
Completion of all modules 1-4 is a prerequisite for the Leadership Module.
