There are many reasons why simultaneously managing cost-reduction, service level improvement and business building is a challenge in the shared services industry.

1. Our work is people intensive i.e., deskill / eliminate the role and you risk an impact on output quality
2. By increasing the importance of customer/business satisfaction -- including proximity and language skills -- we limit our ability to centralize
3. We need to invest to kick start transformations i.e., there’s only so many of these simultaneous activities that you can afford

This question is more relevant now than ever. So, how do we continue to reduce costs, expand the footprint, and manage the new enhanced customer expectations – all at the same time?

During this webinar, Ajit Kunji, Sr. Director, EBS, Walmart, shares his experience and next best action steps. Specifically, he will address the following:

• How to approach this multi-dimensional issue
• Global Business Services (GBS) value drivers
• An example of GBS Shared Services levers
• When to bring other key levers into play and how to use them
• How to create GBS projects and programs from GBS value levers