Professional GBS® Certification
Onsite GBS Certification Day
Module: Operations Management
In-Person / Bangalore, India
21 April, 2025
Professional GBS® Certification India Cohort April 21, 2025
About the Professional GBS® Pillar Certification in Operations Management
Professional GBS Certification covers five major modules: Foundations, Service Management, Operations Management, Transformation Management, and Leadership. Each of these training areas comes with its own professional certification. Successfully completing all five, earns a sixth certification: Professional GBS Master.
The onsite GBS Certification Day, taking place on the 21st April, 2025 in Bangalore, India, delivers the Operations Management Module.
GBS Operations Management covers a range of knowledge areas that result in the creation and management of efficient processes to deliver an organization's product of service.
Key questions addressed include:
- What are the core elements of skills, processes and designs needed to deliver best-in-class operations?
- How do you hit the ground running and onboard new work from the company into GBS?
- How do you drive consistent and reliable continuous improvement in operations across customers, GBS professionals and vendors?
Operations Management- 21 April 2025 - Bangalore, India
Operations Planning
9:00 am - 11:30 am Operations PlanningOperations Planning includes defining objectives, defining-measures, process documentation , and effort estimation.
Operations Control
11:30 am - 2:00 pm Operations ControlOperations Control includes daily management & incident management.
Process Improvement
2:00 pm - 5:00 pm Process ImprovementContinuous Process Improvement includes problem analysis, corrective actions, and continuous improvement.
