Why is Professional GBS® Certification So Important? 

Global Business Services (GBS) continues to rapidly evolve as a key strategy for enterprises to optimise costs and transform their operations. The global shared services market alone is projected to reach USD 111.26 billion by 2025 as more companies adopt shared services and move towards more advanced GBS models. 

With GBS now being the engine driving digital transformation for many organisations, having properly qualified talent is critical. Digital transformation spend is expected to grow to over USD 2.5 trillion in 2025, and GBS teams have the broad view of operations and technology needed to enable large-scale change. 

However, GBS as a practice still lacks the standardisation and universally acknowledged certification that such an influential function warrants. Implementation failures remain far too common, often stemming from flawed approaches, frameworks, and execution, A proven, trusted methodology is essential now more than ever.  

This is why Inixia has partnered with SSON to establish the first global standard for developing and qualifying GBS leaders through the Professional GBS® Certification Program. By providing a rigorous, comprehensive certification focused on the latest GBS methodologies and capabilities, we enable organisations to consistently build the skills needed to support growing demands for value creation and digital transformation in 2025 and beyond.

With immense pressure on GBS to deliver more value each year, having qualified talent could be the difference between transformation success and failure. Inixia and SSON are proud to set a new global benchmark for GBS excellence.

Professional GBS®
Pillar Certification
Transformation Management 
21 April 2025- Bangalore, India

The Professional GBS® Pillar Certification is now available in-person on 21 April in Bangalore, India. Students will receive training and certification in the Transformation Management Module. 

Transformation Management covers all the areas of knowledge related to organisational transformation projects. From identifying opportunities ripe for transformation, to being able to manage projects and successfully deliver on the objectives, all key concepts are discussed. We will also cover important technologies that are key to automation and digital transformation efforts. 

The following 3 areas are considered core and will be covered in detail: 

1. Automation / Digital
Explains what Digital Transformation is and discusses elements of Digital Platforms.

2. Opportunity Assessment / Future State Definition 
Covers ways to identify services and processes in organisations that could benefit greatly from transformation initiatives. Also discusses techniques for driving incremental improvements as well as breakthrough innovations.

3. Executing Transformations
Includes discussion on setting up a Transformation Programme, managing projects, and managing change across the enterprise.

VIEW AGENDA

Professional GBS® Certification 
Agenda At-A-Glance 

This full Masters Program includes five core areas of training: Foundation, Service Management, Operations Management, Transformation Management and Leadership.

The Foundations course is based on a common set of terminologies. Having a shared language is important for any discussion around the business model/operating model and understanding how to operationalize work through GBS.

The three pillars modules that build on that foundation are: Service Management, Operations Management, and Transformation Management.

Students attending the onsite Transformation Management Module on 17th October in London, UK, may continue with their remaining modules virtually and receive the GBS Masters Certification.





View Agenda

Program Benefits

Become certified as a GBS professional  

Using a proven methodology based on highly successful companies

Obtain a guided framework

Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

Develop a framework tailored for your particular context

Enable digital transformation to be the innovation engine for your organization

Create value and reduce costs

GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation

ENQUIRE ABOUT REGISTERING

Meet Inixia's Founders



Filippo Passerini
President, Inixia 

International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, then grew it into a global benchmark of excellence with year-on-year transformations. Highly sought speaker and an acclaimed advisor and board member.



Tony Saldanha
CEO, Inixia

Best-selling author of “Why Digital Transformations Fail,” and globally recognized expert and thought leader in Global Business Services (GBS) and digital technology. A 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally.

Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional

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Testimonials

The Professional GBS Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.

Bryan M Hauhe - Snr Manager, HR Services, DLA Piper

I applied the knowledge I gained while launching a new Service Center and found my GBS certification to be of great benefit. Recognizing the many components of GBS and factoring them in early in the planning cycle improved delivery and customer satisfaction.

Tim Akramy – Director, SVB Commercial Bank

I thoroughly enjoyed the GBS Certification Programme where I had the opportunity to learn from industry experts and peers from other GBS. It was great to be able to validate that what we have done in VITAL thus far are considered best practices also implemented in other established GBS.

Kavitha Subash - Director (Central Services), VITAL, Ministry of Finance

The GBS certification program was a great experience for learn, share knowledge and find different ways of work, that provide insightful tools to contribute in the evolution of your operations, strategy and vision, plus, connect with amazing professional all around the world.

José Carlos Ruiz Puga - AP P2P Manager, Constellation Brands, Inc

“It was a great learning experience for my GBS certification, well curated curriculum, and great cohort learning. The case studies discussed were really good, and it helps me to apply the learnings in my GBS leadership role.”

Madathil Bhaskaran - Director, Consulting Expert, CGI Philippines

“The GBS Certification gives good insights to the terminology in a GBS set-up. And what defines the different roles. Learning more about best practices has helped me better understand our own GBS organization.”

Sonja Blikra - COO/GBS Manager, Odfjell Technology

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