Generative AI for Shared Services & GBS
Main Conference Day Two - Thursday, September 19, 2024
7:50 am - 8:50 am
Networking Breakfast
8:50 am - 9:00 am
Opening Remarks
Doug Shannon -
Global Intelligent Automation and GenAI leader,
PSI CRO
9:00 am - 10:00 am
A User’s Guide to Adding GenAI to the Automation Toolbox: Understanding What Makes a Successful Use-Case
Christopher Koch -
Director of HR Tech & People Analytics,
Baylor Scott and White (BSW) Health
Tim Young - Senior Vice President Human Resource Operations, Pearson
Mercedes Sullivan - Vice President, HR Storefront Architect, TIAA
Dhruval Shah - Head of Robotics Center of Excellence - New Technology Development & Innovation, AT&T
Doug Shannon - Global Intelligent Automation and GenAI leader, PSI CRO
As AI and language models become more prevalent in the enterprise, organizations are eager to identify practical use cases that can drive tangible business value. However, the path to successful AI implementation is not always clear. Where does GenAI fit in our automation tool box, and what does this mean for our other tools? We'll dive deep into real-world AI use cases that are delivering measurable results. Rather than simply listing use cases, we'll unpack why these specific applications have been effective.
- Gain a clear understanding of how and why GenAI can be applied in a Shared Services settings
- Explore how GenAI can be leveraged to optimize workflows and unleash the creative potential of your teams.
Dhruval Shah
Head of Robotics Center of Excellence - New Technology Development & InnovationAT&T
10:00 am - 10:30 am
Panel: Beyond the Basics: When will GenAI Show its Full Potential in Shared Services & GBSOs?
Samir Bagri -
Vice President, Transformation,
CBRE
Sarosh Hussain - AI/ML/ Data Expert & Former CIO, Perry Homes
Shared Services are poised for a transformative leap with the integration of GenAI. Join us for a thought-provoking exploration of the future of GenAI in Shared Services & GBS. We'll delve into advanced applications, emerging trends, and strategies for building future-ready functions equipped to harness the full potential of this transformative technology.
- Delve into sophisticated future GenAI applications within Shared Services & GBS.
- Explore emerging trends developing in GenAI.
- Build a strategy to prepare for the future.
10:30 am - 11:00 am
Networking Break
11:00 am - 12:15 pm
SSOW Breakout Tracks
12:15 pm - 1:15 pm
Networking Lunch
1:15 pm - 2:05 pm
Leadership 2.0: Leading Past Digitization to Build a Culture of Innovation
Brian Solis -
Head of Global Innovation,
ServiceNow
A new generation of leaders must build innovative organizations by breaking free from the rigid processes and risk-averse cultures that hold companies and employees back. Business models weren’t the only thing disrupted when the world became digital-first overnight. Leadership itself needs a Ctrl-Alt-Del to compete in this new and still evolving world. Legacy management, rigid processes and mindsets, and risk-averse cultures won’t help businesses compete at the speed and capacity that markets are demanding. But many executives are confusing digitization brought on by 2020 disruption with innovation. There’s a stark difference, however. The adoption of innovative technologies can offer a blinding illusion of making businesses innovative when in actuality, they’re digitizing yesterday’s processes.
Now, leaders must reassess how digital technologies, evolving behaviors and expectations, and innovative leadership and operating models can lead to the creation of new market value. Otherwise, executives will get stuck in a finite cycle of trying to succeed in a digital economy with a pre-digital value proposition. The opportunity for leaders in this new world is to create space for creativity and imagination and an operating culture that helps people nurture their ideas into something transformative and meaningful to unlock new value.
In an engaging and insightful, Brian will:
- Help attendees learn the difference between digitization and digital transformation as well as the defining qualities of iteration, innovation, and disruption
- Inspire the audience to recognize their role in changing and leading change
- Empower the audience embrace creativity and show up differently every day
- Shift perspective to always learn and learn to unlearn
- Help the audience learn to collaborate, ideate, and help one another bring meaningful ideas to life
- Teach and motivate people to believe in themselves and change work routines to unlock new opportunities
