The pandemic put a spotlight on manual invoice processing and paper plagued workflows. Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked up in mail collection areas of unattended offices. Working from home became mainstream overnight. Laptops were fired up and so were a host of concerns about how documents and data would be captured, stored, and shared.

The future of work includes remote work as a key component to renewed organisational design and workflows. The question lies, how has work been redesigned as a result of accounting teams learned from the pandemic?

This report reflects the key findings from SSON’s Global State of AP Automation Survey. Industry case studies and subject matter expert interviews are also included to provide a reference on how to apply learnings from the results.