For the past thirty years, Shared Services Organizations (SSOs) and Global Business Services (GBS) have revolutionized business operations by enhancing efficiency and standardizing processes. As technology evolves, generative AI emerges as a pivotal force in this transformation. This insightful report delves into how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation strategies, and the future landscape of generative AI in shared services. Download your copy now to stay ahead in the digital evolution!