The ROI Toolkit helps establish specific targets and objectives that are in line with your company's priorities, allowing you to maximize the value of your time at the event. Access the toolkit, to gain access to resources such as a justification letter, an expense calculator, and information on the advantages of attending.

Download this one-pager for a quick view of what to expect at Generative AI for Shared Services & GBS 2024 Conference.

For the past thirty years, Shared Services Organizations (SSOs) and Global Business Services (GBS) have revolutionized business operations by enhancing efficiency and standardizing processes. As technology evolves, generative AI emerges as a pivotal force in this transformation. This insightful report delves into how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation strategies, and the future landscape of generative AI in shared services. Download your copy now to stay ahead in the digital evolution!

Learn why generative AI is essential for optimizing costs, improving efficiency, and enhancing customer experiences. Discover the current landscape, foundational elements for success, and the critical role of SSOs in driving AI initiatives. Gain insights into overcoming ownership gaps and explore strategic tips for aspiring GBS leaders. Prepare your organization to lead the charge in the generative AI revolution and secure your competitive edge in the fast-paced business environment.

As industries and companies prepare for the future of Generative AI, GBS and SSO executives find themselves grappling with a pivotal question: "What comes next?" With competition intensifying and the imperative to leverage Generative AI to streamline operations and enrich customer interactions growing more urgent, it's crucial to align your next major business decision with the transformative potential of Generative AI.

Discover the transformative potential of Generative AI at our brand-new conference this fall! Join us in Houston, TX, September 16-19, for the Generative AI for Shared Services & GBS Conference. Explore the evolving landscape of Generative AI, its impact on shared services, and gain insights into emerging job roles and key applications. Learn how to harness the power of Generative AI to drive efficiency, innovation, and growth within your organization. Don't miss out on networking opportunities and collaboration with industry peers. Download now!

This report delves into the crucial moment for the global Shared Services industry, grappling with the impact of digital transformation on its usual efficiency. Our yearly survey of Shared Services and Global Business Services leaders highlights the evolving skills needed for greater value, despite the challenge of their scarcity. Access the report for insights from our latest survey, revealing the priorities and strategies of shared services leaders for the coming year.

The pandemic put a spotlight on manual invoice processing and paper plagued workflows. Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked up in mail collection areas of unattended offices. Working from home became mainstream overnight. Laptops were fired up and so were a host of concerns about how documents and data would be captured, stored, and shared.

The future of work includes remote work as a key component to renewed organisational design and workflows. The question lies, how has work been redesigned as a result of accounting teams learned from the pandemic?

This report reflects the key findings from SSON’s Global State of AP Automation Survey. Industry case studies and subject matter expert interviews are also included to provide a reference on how to apply learnings from the results.

With more than three years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite [perhaps even because of] an increasingly remote and hybrid workplace – enabled by the acceleration of “everything digital,” the recognition that automation is a game-changing capability, and the adoption and expansion of new service lines. This interactive report provides some of the most influential trends that will impact your Shared Services operation in the year ahead, and ensures you face the future well-prepared.

The "Ask the Expert" booklet compiles strategic advice from shared services and GBS leaders on critical topics like stakeholder alignment, employee engagement, recruiting talent, and performance metrics. By accessing a copy, you gain actionable tips and best practices to tackle your organization's unique challenges on the journey to shared services excellence. Access your copy to gain practical insights that will help you build, manage, and optimize your own successful shared services organization.

With efficiency and experience getting impacted due to legacy processes, transformation became a priority for Riles Jones, a Customer Service Operations Manager with Texas Instruments. That's when she reached out to Infosys BPM, who - with an impactful, award-winning modernization program - delivered enhanced efficiency, rising customer satisfaction scores, as well as over $600,000 in cost savings.