Mercedes Sullivan

Vice President, HR Storefront Architect TIAA

Main Conference Day One - Wednesday, September 18, 2024

5:00 PM Panel: From Zero to GenAI: What to Know in the First 90 Days

Ready to harness the power of GenAI in your Shared Services? This session will equip you with a practical 90-day plan to get started. Discover how to select high-impact use cases, navigate the complexities of AI governance, and seamlessly integrate GenAI into your existing technology stack. We'll also address common challenges and provide actionable strategies to overcome them. By the end of this session, you'll have a roadmap to transform your Shared Services and drive significant business value. 

 

Key Takeaways: 

  • Identify potential GenAI use cases within your Shared Services function. 
  • Form a cross-functional GenAI task force to oversee the implementation process. 
  • Establish AI governance policies and guidelines to ensure ethical and responsible AI use. 

Main Conference Day Two - Thursday, September 19, 2024

9:00 AM A User’s Guide to Adding GenAI to the Automation Toolbox: Understanding What Makes a Successful Use-Case

As AI and language models become more prevalent in the enterprise, organizations are eager to identify practical use cases that can drive tangible business value. However, the path to successful AI implementation is not always clear. Where does GenAI fit in our automation tool box, and what does this mean for our other tools? We'll dive deep into real-world AI use cases that are delivering measurable results. Rather than simply listing use cases, we'll unpack why these specific applications have been effective. 

  • Gain a clear understanding of how and why GenAI can be applied in a Shared Services settings 
  • Explore how GenAI can be leveraged to optimize workflows and unleash the creative potential of your teams. 

Check out the incredible speaker line-up to see who will be joining Mercedes.

Download The Latest Agenda