May 19th - 20th | Online Event Registration is now closed!
Main Conference Day Two, May 20th, 2020
1:45 pm - 2:30 pm
Panel: Why Small is Beautiful
Kathleen Bienkowski -
Independent Consultant; Former Associate Vice President, Research Administration Shared Services,
Emory University
Carme Lewis - Senior Director, HR Shared Services, Amy's Kitchen
David Monica - Senior Manager, HR Shared Services, Glenmark Pharmaceuticals
Kris Pontious - Manager - HR Shared Services, Black Hills Energy
Join HR industry veterans as they share insight on unique challenges and benefits small and medium
size enterprises face within HR Shared Services. Discussion includes:
• Key drivers for setting up a Shared Services Center
• Biggest challenges for faced after implementation and how to overcome them
• Greatest successes and how SMEs ultimately measure success
Kathleen Bienkowski
Independent Consultant; Former Associate Vice President, Research Administration Shared ServicesEmory University
2:30 pm - 3:15 pm
Alleviate Pain With Answers: How Zimmer Biomet Built An Employee Call Center In 48 Hours
Thornton Guthrie Jr. -
Regional HR Shared Services Manager,
Zimmer Biomet
Alleviate pain and improve the quality of life for people around the world. That’s ZimmerBiomet’s mission. It speaks to
the solutions they provide for patients, but it also shines through in the service they provide their workforce. In the
wake of COVID-19, employees rushed to HR with questions and concerns. Thornton Guthrie, Regional HR Shared
Services Manager, had to find a way to ease their worries with answers while preventing the workload from
overwhelming his frontline HR staff. In this presentation, hear how he got a dedicated HR call center up and running
within 48 hours.
Sponsored by: People-Doc
3:15 pm - 4:00 pm
How AI, Data Analytics and Cloud Technologies are Changing the Role of HR Shared Services, Opening Doors and Bringing Performance to the Next Level
Jim Hankins -
Executive Director, HR Shared Services,
UC Davis
Artificial Intelligence and machine learning are hardly new technologies – They’ve been successfully
used to power marketing algorithms for Years. But the application of AI to Shared Services and the
understanding of organizational readiness to take action based on AI insights are still in the nascent –
and about to take off – stage. Is your organization equipped and prepared to take action on next level
insights?
This session will dive into the topic of how data analytics and next level insights are increasing the value
and changing the role of HR Shared Services.
Topics include:
• Implementing the Technology to Leverage AI and Machine Learning
• Quick Wins with Data Access and Reporting
• Advanced Data Mining & Next Level Insights
• The Importance of Organizational Readiness in Moving from Insights to Action
• Next Level Insights and the Changing Role of HR Shared Services
