How do you establish an efficient, consumer-focused, world-class HR function while meeting

organizational needs and readiness? In this session, we will uncover leading change management

approaches, communications, marketing, and training strategies and provide tactics for success.

• Why Change Management is so Important to Success

• Where Change Management Misses the Mark

• Communications and Marketing – Quantity over Quality

• Training – Quality over Quantity

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RPA is no longer a buzz word! According to SSON Analytics, 80 percent of Shared Services centers

have already implemented RPA and are achieving the benefits of cost savings, accuracy and providing

a FT employee with more value added work. More mature SSOs are now on their journeys to

implementing Artificial Intelligence to gain a competitive advantage.

Join this session to learn:

• How to keep the enterprise secure while using AI

• How Natural Language Processing (NPL) will have a huge impact on your HR Transformation

• How AI can help you win the talent war

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Many HR executives say that ensuring their operating model provides a competitive advantage is a major

challenge. With so many new tools available in this era of digital transformation, it can be difficult to keep up. In

this session you will hear from the head of Shared Services at Signify on how they were able to achieve

operational excellence and the benefits achieved by the organization. He will also:

• Examine how culture affects operational excellence outcomes

• Discuss key improvement methods

• Illustrate how to achieving operational excellence in a global environment

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For nearly 10 years employee relations has been managed centrally from eBay's regional HR Service Centers. Join

this session to learn from eBay’s experience. This discussion will include:

• The benefits and challenges of centralizing ER work

• Things to consider when setting up a centralized ER function

• Utilizing technology in centralized ER, while maintaining high touch where needed

• How to effectively partner with HR Business partners, Security and other key partners

• How to utilize your team to flex with volume changes driven by acquisitions, RIF’s or other volume drivers

• How ER can create opportunities for career development within the SSC

• Where eBay plans to focus next to expand their reach and impact

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IDG 1: CHANGE MANAGEMENT STRATEGIES

IDG 2: UNDERSTAND MEASURABLE GOALS & KPIS

Debbie Williams, Interim Payroll Manager, OP Trust

IDG 3: INTELLIGENT AUTOMATION STRATEGIES FOR HR