In this session, ScottMadden will talk about trends and tactics for optimization of the HR function. Optimizing the HR function requires attention both internally and externally. In this session, we will discuss themes including the evolution of operations, upskilling of the HR business partner, workforce development, and employee engagement. 

Sponsored by: ScottMadden

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To truly maximize the potential of HR shared services, teams must strike a delicate balance between delivering exceptional customer experience and upholding critical governance requirements. In this interactive workshop, you'll explore practical strategies for cultivating a "consumer-like" experience for your internal HR shared services team, implementing effective intake governance processes, developing diplomatic communication skills to manage demand, and leveraging data-driven operational excellence methodologies. Leave equipped with the tools to build a high-performing HR shared services function that meets customer needs while ensuring compliance and policy adherence. 

Key Takeaways: 

• Strategies for creating a positive, consumer-like experience for internal HR shared services team members 
• Approaches to implementing intake governance and request prioritization frameworks 
• Techniques for communicating diplomatically to manage customer expectations and say "no" when necessary 
• Leveraging data analytics and operational excellence to drive process improvements and efficiency 

Brandy Patterson

Senior Vice President, Operations & Transformation
Advocate Health

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Kate Aman

Program Manager of HR Operations & Transformation
Advocate Health

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Join us for a dynamic and interactive session where we'll dive into the latest HR trends and challenges. This unique activity will have you moving around the room to express your agreement or disagreement with a series of provocative statements. 

How it works: 

We'll present a variety of statements related to HR best practices, emerging trends, and industry challenges. Based on your stance, you'll move to a designated area in the room. Once everyone has positioned themselves, we'll facilitate discussions within the group. Share your perspectives, challenge assumptions, and learn from your peers. 

Stephanie Ernsting

Senior Director of HR Shared Services - North America
Amcor

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As the demands on HR shared services continue to evolve, having an effective, user-friendly case management system is critical to delivering exceptional service and support. But what defines a "best-in-class" case management system, and how can you ensure your HR shared services organization is leveraging the latest tools and technologies? Learn the key components and features of a best-in-class case management system tailored for HR Shared Services. Don't miss this chance to future-proof your technology stack and provide a superior employee experience. You'll learn: 

• Essential capabilities and functionalities to look for when evaluating case management solutions 
• Strategies for seamlessly integrating self-service, virtual support, and human interaction 
• Techniques for leveraging data and analytics to drive continuous improvement 
• Change management best practices for successfully implementing a new case management system