Challenge: HR Shared Services models are at a crossroads. While they've been a cornerstone of efficient HR operations, the landscape is shifting. Emerging technologies and evolving workforce need requires a reevaluation of traditional models.   

Solution: This session will share insights and experiences from a smaller organization on how they designed and built HRSS nationally and then took it global. We'll explore best practices to ensure your organization is reaping the full benefits of a centralized HR service delivery model that will thrive in the years.  

Learn how to:  

• Explore innovative approaches to delivering HR services, including centers of excellence, distributed models, and the rise of AI-powered HR platforms.  
• Identify areas for process improvement to enhance efficiency and user experience.  
• Evaluate how to get everyone aligned with the vision, identifying roadblocks and strong project management. 
• Uncover how HRSS models can adapt and evolve to address the challenges of the future workplace, such as an increasingly remote workforce and a growing emphasis on personalized employee experiences.  
• Enhance practices for keeping employees and stakeholders informed and engaged. 

Laura Rosa

Vice President of HR, People Services
PTC Therapeutics, Inc.

See Bio

Challenge: HR Shared Services teams are the engine of efficient HR operations, but traditional talent models might not be enough for the future. The need for adaptable, multi-skilled "utility players" is rising.

Solution: This session dives deep into effective strategies for building a robust HRSS talent pipeline. Discover how to upskill your existing workforce, attract new talent with diverse skillsets, and build a future-proof HRSS team.

Learn how to:

·       Foster a culture of continuous learning and development within your HRSS team

·       Explore innovative approaches to identifying and attracting future HRSS talent, including internal mobility programs and partnerships with academic institutions.

·       Identify skill gaps within your HRSS team and implement effective upskilling programs to bridge those gaps.

·       Examine the shift towards versatile HRSS talent equipped to handle a broader range of tasks and responsibilities.

Tonia McMillan

Vice President - HR Strategy and Shared Services
Amtrak

See Bio

Challenge: HR Shared Services are often under pressure to deliver high-quality services with limited budgets and staff. This can stifle innovation and hinder the implementation of process improvements that could significantly benefit both employees and the organization.

Solution: By adopting a resourceful mindset and leveraging the tools and strategies covered in this session, you can unlock significant efficiencies in your HRSS operations, even with limited resources.

Learn how to:

·       Prioritize process improvement initiatives that offer the greatest return on investment (ROI) even with limited resources.

·       Explore technology solutions, such as automation tools and self-service portals, can free up your team's time and streamline workflows.

·       Develop strategies for fostering a collaborative environment where team members are empowered to identify and implement low-cost, high-impact improvements.

·       Effectively communicate the value of HRSS services and build strong relationships with the rest of the organization, fostering collaboration to achieve shared goals.

Melissa Green

Senior Director Human Resources Shared Services, North America & Canada
Foot Locker

See Bio