Is your HRSS Operating Model working for you and your customers? Let’s find out! This session will explore various approaches, including tiered support structures, centers of excellence (COEs), and the integration of emerging technologies. We'll uncover how these models can be tailored to create a fantastic customer experience, boost operational efficiency, and drive real business impact. Get ready to rethink HR Shared Services and discover the model that's right for your organization. 

Action Items: 

• Identify your model’s strengths and weaknesses in terms of customer satisfaction, operational efficiency, and strategic impact. 
• Consider how other models can be adapted to your organization's specific needs and culture. 
• Develop a roadmap for implementing new technologies and measure their impact on customer satisfaction and operational efficiency. 
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Traditional metrics like cost and headcount ratios, while important, offer a limited view of HR Shared Services' true value. To truly measure success, we must focus on metrics that reflect the impact of HR on the employee experience and business outcomes. This panel discussion will explore a range of key performance indicators (KPIs) that can help HR Shared Services elevate its strategic role. 

Action Items: 

• Assess the employee experience at key touchpoints, such as onboarding, offboarding, and performance management. 
• Ensure that HR metrics are linked to the overall business strategy and contribute to the achievement of organizational goals. 
• Utilize data analytics to uncover insights, identify trends, and make informed decisions to improve HR processes and service delivery. 

The rapid pace of technological advancement, shifting workforce demographics, and evolving business models are reshaping the future of work. To remain competitive, HR Shared Services must be agile, adaptable, and proactive. Scenario planning is a powerful tool that can help HR professionals anticipate future trends, identify potential risks, and develop strategies to ensure organizational success. This session will explore how to leverage scenario planning to build a resilient HR Shared Services function that can thrive in an uncertain world.  

Action Items: 

• Develop contingency plans to address potential challenges and capitalize on opportunities.  
• Identify the key risks and opportunities associated with each scenario.  
• Recognize emerging trends in the workplace, such as remote work, gig economy, and AI. 

The role of HR Shared Services (HRSS) continues to evolve, with organizations grappling with whether to position HRSS as a strategic business partner or to maintain a laser focus on operational excellence and process improvement. This interactive debate will explore the merits of each approach, allowing you to hear diverse perspectives and challenge your own assumptions.

Key topics to be debated include:

• Strategic Alignment: Should HRSS be a strategic advisor to the business, or is that role better suited for HR business partners? How can HRSS demonstrate its value as a strategic function?
• Operational Excellence: What is the role of data analytics, process improvement methodologies, and operational rigor in elevating HRSS performance? How do you balance strategic initiatives with maintaining high-quality transactional services?
• Organizational Culture: Does a strategic HRSS model require a different skillset and mindset from an operationally-focused team? How do you foster the right culture to support each approach?
• Resource Allocation: Where should limited HRSS resources and headcount be prioritized - strategic projects or operational efficiency? What are the tradeoffs involved?